Senior Manager, Technical Consulting

Summary

Join ServiceNow as a Technical Consultant Team Lead in APAC, reporting to the Director, Expert Services. Lead and develop a team of 8-12 Technical Consultants, focusing on delivering Technology Workflow solutions. Champion customer transformation, ensuring solutions align with business goals. Guide customers through solution design and key technical implementation decisions. Provide strategic and technical leadership to internal and external teams. Foster collaboration, knowledge sharing, and continuous learning. Coordinate work across regional and global teams. Support business development, including pre-sales activities. Partner with internal teams to align strategy with ServiceNow objectives. Develop and refine service offerings and best practices. The role requires strong leadership, consulting, and technical expertise, with a focus on driving innovation and measurable business value.

Requirements

• Proven leadership experience in a professional services environment
• Ability to inspire, mentor, and develop diverse teams in technical and business domains
• Experience managing high performing teams or leading large-scale customer engagements
• Strong relationship-building skills with internal teams, partners, and customers
• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives
• Player/Coach mentality
• Demonstrated success managing teams to OKRs across a portfolio of customer engagements
• 7+ years in a consulting or professional services role with a focus on enterprise/business transformation solutions
• Strong problem-solving mindset, focused on transformation and measurable business value
• Experience with Now Create, Agile frameworks, or similar methodologies
• Comfort engaging with senior stakeholders, including C-level executives and business line leaders
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry
• Experience with ServiceNow or similar enterprise platforms, preferably in Integrated Risk Management
• Willingness to pursue relevant certifications and continuous learning

Responsibilities

• Lead a team of 8–12 Technical Consultants, fostering growth, enablement, and professional development
• Champion customer transformation, ensuring solutions align with business goals and drive measurable outcomes
• Guide a customer down a prescriptive solution design and own key technical implementation decision points
• Provide strategic and technical leadership to customers, partners, and internal teams
• Drive a culture of collaboration, knowledge sharing, and continuous learning within the team
• Coordinate work across regional and global teams to ensure alignment and effective delivery
• Support business development efforts, including pre-sales, scoping, and proposal development
• Partner with internal teams—Product, Sales, Enablement—to align strategy with broader ServiceNow objectives
• Develop and refine service offerings, best practices, methodology artefacts and thought leadership

Preferred Qualifications

Preferably minimum 3 -5 years in consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations

Benefits

• Health and wellness programs
• Remote work flexibility
• Employee resource groups