Senior Manager/Director of HR Operations

Summary

Join Riverside Insights as a Sr. Manager/Director of HR Operations and build a best-in-class employee experience. You will oversee core HR operations, lead a team, and ensure compliance and benefits. This role involves driving performance management excellence, optimizing HR reporting and workforce planning, enhancing employee total rewards, and owning employee relations. You will manage and develop an HR team, leveraging technology for efficiency and automation. This is an opportunity to shape the employee experience at a company transforming education. Riverside Insights offers a collaborative environment where well-being and impact go hand in hand.

Requirements

• Education – bachelor’s degree in human resources, Business Administration, or related field; HR certification (SHRM-CP, PHR) strongly preferred
• Experience – 5+ years in HR operations, with at least 3 years in a leadership role overseeing HR compliance, payroll, benefits administration, and HR process optimization in a remote work environment
• HR Compliance Expertise – Deep knowledge of federal, state, and local employment laws, including experience managing compliance-related filings (W-2s, EEO-1, 5500s, etc.)
• HR Process for Remote Work Environments – Strong understanding of best practices for HR operations in fully remote and distributed teams, including digital employee services and automation
• People Data & Reporting – Experience leveraging HRIS, payroll, and compensation management tools (e.g., Paycom, CompXL) to drive data-driven decision-making
• Performance Management & Employee Relations – Proven track record of coaching leaders through performance management processes and driving accountability
• Leadership & Team Development – Experience leading and developing HR professionals to ensure high-quality HR service delivery

Responsibilities

• Drive Performance Management Excellence –Ensure that all employees receive the development, feedback, support, and coaching they need to excel in their role.  Support leaders in articulating and fostering clear expectations and a culture of feedback for their people that builds high performing teams and business outcomes
• Lead HR Operations & Compliance – Manage all aspects of HR administration, ensuring compliance with federal, state, and local regulations, maintaining accurate personnel data and reporting. Continuously improve HR processes, looking for opportunities to effectively leverage technology and automation, to increase speed, accuracy, and quality of service and to our people
• Optimize HR Reporting & Workforce Planning – Effectively leverage technology to improve and automate real time reporting that enables effective decision making on resource allocation. Make recommendations and lead execution of strategic workforce initiatives
• Enhance Employee Total Rewards & Payroll Operations – Oversee payroll, benefits administration, and total rewards programs. Design and continuously evolve offerings to attract and retain talent and ensure seamless administration of total rewards programs
• Own Employee Relations with Clarity and Care – Ensure timely and thoughtful resolution of employee concerns while proactively enhancing processes that support a positive and high-trust workplace
• Lead & Develop a High-Performing HR Operations Team – Manage and develop two HR Specialists to ensure smooth execution of HR processes and deliver a best-in-class employee experience

Preferred Qualifications

Private Equity & M&A Experience a plus

Benefits

• Medical, Dental, and Vision plans
• Company paid basic life and AD&D insurance
• Company paid short-term and long-term disability
• Supplemental life insurance options
• Company paid Employee Assistance Program (EAP)
• Retirement plan with discretionary company matching
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Premium subscription to Calm for employee and dependents
• Company paid time off (PTO)
• 13 named holidays, 2 floating holidays, and 4 early-release half days
• Quarterly Focus Days
• Flexible work arrangements
• Work-from-home expense reimbursement
• Tuition Reimbursement Program
• Company orientation and 30/60/90 Day Onboarding