Senior MarTech Engineer

Summary

Join TELUS Digital as a Senior MarTech Engineer and empower Fortune 500 companies to achieve their digital transformation goals using the Adobe Experience Platform ecosystem. This hybrid role, based in Boston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC, requires a strong in-office presence 2-3 days a week. You will lead complex integrations across various client apps and MarTech tools, focusing on Adobe Experience Platform applications. Responsibilities include conducting discovery engagements, creating technical documentation, driving client success, training clients, managing engagements, calibrating platforms, and resolving customer needs. You will also develop relationships with mobile technology vendors and lead multi-phase projects. This position offers a competitive salary, comprehensive benefits, and opportunities for growth and development.

Requirements

• Advanced knowledge of various growth tools across the MarTech landscape, such as Adobe Experience Platform (AEP), Customer Data Platform (CDP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Campaign, Braze, Marketo, Segment, mParticle, Branch, Appsflyer, Amplitude, Salesforce Marketing Cloud, and Punchh
• Deep expertise in the design, implementation, integration, and maintenance of best practices and ideal architecture for a company’s MarTech stack, with a focus on the Adobe Experience Platform
• EITHER a Master's Degree in engineering, computer science, information technology, marketing, or other closely related fields with 2+ years of experience OR a Bachelor's Degree with 3+ years of experience OR 6+ years of professional experience in a relevant position
• Experience with data planning, orchestrating client data, integrating with data warehouses (e.g., Snowflake, AWS, Google Cloud Platform, BigQuery, etc.), and BI tools (e.g., Looker), and advanced reporting
• Demonstrated ability to successfully develop and lead multi-phase projects with a cross-functional group of stakeholders across the client organization
• Strong consultative skills, including exceptional written and verbal communication, in a client-facing technical, strategic, or account manager role
• Proven success leading diverse teams to deliver on project work while mentoring colleagues to develop their professional skills
• Advanced knowledge of data-driven marketing best practices: audience segmentation, personalization, retargeting, automation, etc

Responsibilities

• Conduct discovery engagements to determine a client’s optimal marketing tech stack and architecture within the Adobe Experience Platform ecosystem
• Lead complex business/technical integrations across a variety of client apps and MarTech tools, including CDP, CEP, CRM, MMP, product analytics, and loyalty, with a strong emphasis on Adobe Experience Platform applications
• Create technical documentation for engineers that outlines and communicates specific project needs by sprint, following agile frameworks
• Drive ongoing client success and satisfaction by determining the scope of various engagements, communicating regularly with stakeholders, and understanding business goals and technology infrastructure
• Train clients on how to maximize the potential of their mobile growth stack, with a focus on AEP, AJO, CJA, Adobe Campaign, and advising on technical and operational best practices
• Manage ongoing marketing service engagements, outcomes-based analytics, and data reporting to demonstrate ROI for clients
• Calibrate technology platforms to align with business metrics, including audience segmentation, analytics dashboards, email automation, and more
• Resolve a wide range of customer needs, from basic education to technical enablement to tactical operations, especially within the Adobe Experience Platform ecosystem
• Develop relationships with mobile technology vendors to foster strong partnerships and develop customized solutions for clients

Benefits

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Annual Performance Bonus