Senior Netapp Engineer

Summary

Join our team as a Senior Engineer specializing in NetApp storage solutions! As a subject matter expert, you will provide advanced technical support and troubleshooting for complex issues across multiple customers. You will mentor other engineers, maintain technical documentation, and stay current with the latest NetApp technologies. This role requires expert-level knowledge of NetApp ONTAP, E-Series, and StorageGRID technologies, along with strong communication and problem-solving skills. You will collaborate with cross-functional teams and contribute to the overall success of the service. The ideal candidate will have extensive experience in enterprise storage environments and relevant NetApp certifications.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Minimum of 10–15 years of hands-on experience with NetApp storage solutions
• Proven track record in designing and managing enterprise storage environments
• Expert knowledge of NetApp ONTAP hardware, software, and associated features (e.g., Snapshot, SnapVault, FlexClone, SnapMirror)
• Proficiency in SAN/NAS protocols, including iSCSI, FC, NFS, and SMB
• Familiarity with hybrid cloud environments and NetApp’s cloud services (e.g., Cloud Volumes ONTAP)
• Proven experience troubleshooting and resolving complex technical and performance issues in storage in storage environments
• Excellent written and verbal communication and interpersonal skills
• Excellent documentation and presentation abilities

Responsibilities

• Provide expert-level remote technical support for NetApp ONTAP, E-Series, and StorageGRID technologies across multiple customers
• Troubleshoot and diagnose technical issues related to NetApp systems
• Develop and maintain technical documentation, including troubleshooting guides, best practices, and standard operating procedures
• Mentor and train other support engineers in the team, sharing knowledge and best practices
• Stay current with the latest NetApp technologies, best practices, and certifications
• Participate in on-call rotation to provide 24/7 support for critical issues
• Contribute to monitoring of team metrics and KPIs, ensuring the health and success of the service
• Collaborate with other cross-functional teams as necessary to provide excellent customer support
• Act as a liaison between technical teams, management, and vendors, ensuring clear communication and alignment
• Support pre-sales or business development efforts by providing technical expertise and service design recommendations
• On call support for client escalated issues

Preferred Qualifications

• Experience with other storage vendors (e.g., Pure Storage, Dell EMC, HPE) is a plus
• Knowledge of virtualization platforms (e.g., VMware, Hyper-V) and their integration with storage systems
• Familiarity with automation and scripting (e.g., PowerShell, Python) is a plus
• NetApp certifications such as NCDA (NetApp Certified Data Administrator) Support Engineer Specialist or NCIE (NetApp Certified Implementation Engineer) are highly desirable