Senior Network Operations and Strategy Associate

Summary

Join Headspace as a Senior Network Operations and Strategy Associate and play a pivotal role in scaling and optimizing our clinical provider network. You will design, implement, and optimize clinical operations workflows, focusing on efficiency and automation. This data-driven role requires strong analytical skills and collaboration with cross-functional teams. You will monitor provider payments, develop KPIs, and create operational playbooks. The ideal candidate possesses 4+ years of experience in management consulting, strategy & operations, or provider network management, along with excellent communication and problem-solving skills. This remote or hybrid position offers competitive pay and benefits, including equity and comprehensive healthcare.

Requirements

• 4+ years experience with management consulting, strategy & operations, or provider network management
• Strong data and analytic skills; proficient with Excel modeling and ability to work with data to extract actionable insights
• Structured problem solver who can break projects down into smaller parts and manage competing priorities at the same time
• Highly organized with the ability to balance attention to detail with big picture strategic execution
• Excellent communication and cross-functional collaboration skills
• High level of accountability and ownership
• Effective and concise communication and documentation
• Desire to drive impact and improve processes
• Curious and growth mindset; be adaptable and flexible with ability to navigate ambiguity

Responsibilities

• Execute: drive optimization and implementation of clinical network operations workflows, such as provider offboarding procedures and pay dispute investigation and resolution
• Optimize: identify opportunities for operational efficiency and spearhead initiatives to revise, re-tool, and/or automate processes
• Support: assist in clinical network capacity monitoring and implementation of levers to adjust staffing resources and availability
• Manage: provide ongoing monitoring, validation, and QA of provider payments and reimbursement process, including provider incentive payouts
• Document: create and maintain internal operations playbooks and SOPs with aligned SLAs
• Measure: guide operational KPI development, conduct ongoing monitoring, and escalate performance issues to relevant stakeholders

Preferred Qualifications

Digital health and/or start-up experience a plus

Benefits

Base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave