Version 1 is hiring a
Senior Oracle EBS/Cloud Service Delivery Manager
closedVersion 1
💵 ~$100k-$185k
📍Remote - Ireland
Summary
The job is for an experienced Oracle ERP Service Delivery Manager in Version 1's Aspire Managed Service Practice. The role involves managing several Oracle EBS/Cloud customers, forecasting team costs and project revenues, driving opportunities within existing customers for new work, and maintaining high customer satisfaction ratings.
Requirements
- Experience in delivering Customer First outcomes
- Strong leadership and decision-making skills
- Strong analytical skills
- Strong track record in driving revenue opportunities
- Demonstrated ability to work within a process driven environment
- Resource Management experience: performance management, workload distribution, team development, knowledge management (People)
- Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs (Financials)
- Effective verbal and written communication skills (People, Customer)
- Self-starter. Can take on assignments, driving through contacting the appropriate parties to get them done and escalate when progress is impeded
- A team player and self-motivated, you must demonstrate a strong customer-centric ethos
Responsibilities
- Responsibility for several Oracle EBS/Cloud Customers
- Monthly and quarterly forecasting of team costs, and project revenues
- Agree strategy with Division Head(s) and Service Portfolio Manager(s)
- Determine number of technical leads required for effective team management
- Input to service design and support for service implementation
- Internal service reporting
- Achieve and maintaining standards for ISO20000 compliance across the team
- Explore and drive opportunities within existing customers for new/additional work
- Work with sales to develop new opportunities both with new and existing customers
- Service Reviews with Customers
- Identify resourcing issues
- Cross-team opportunities & support requirements
- Customer escalations or issues, problems, and requirements
- Achieve targets and improvement initiatives for customer satisfaction
- Manage business risk and knowledge to ensure business continuity
- Identify and progress Continual Service Improvement initiative
Preferred Qualifications
Previous consultancy experience is a distinct advantage
Benefits
- Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes
- A large training budget for accreditations and educational assistance for courses relevant to your role
- Version 1 Annual Excellence Awards & our ‘ Call-Out’ platform where performance is called out and recognised
- Quarterly performance-related profit share
- Certified Great Place to Work for 10 years in a row
- Flexible mix of Remote/Hybrid working options
This job is filled or no longer available