Version 1 is hiring a
Senior Oracle EBS/Cloud Service Delivery Manager

Summary

The job is for an experienced Oracle ERP Service Delivery Manager in Version 1's Aspire Managed Service Practice. The role involves managing several Oracle EBS/Cloud customers, forecasting team costs and project revenues, driving opportunities within existing customers for new work, and maintaining high customer satisfaction ratings.

Requirements

• Experience in delivering Customer First outcomes
• Strong leadership and decision-making skills
• Strong analytical skills
• Strong track record in driving revenue opportunities
• Demonstrated ability to work within a process driven environment
• Resource Management experience: performance management, workload distribution, team development, knowledge management (People)
• Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs (Financials)
• Effective verbal and written communication skills (People, Customer)
• Self-starter. Can take on assignments, driving through contacting the appropriate parties to get them done and escalate when progress is impeded
• A team player and self-motivated, you must demonstrate a strong customer-centric ethos

Responsibilities

• Responsibility for several Oracle EBS/Cloud Customers
• Monthly and quarterly forecasting of team costs, and project revenues
• Agree strategy with Division Head(s) and Service Portfolio Manager(s)
• Determine number of technical leads required for effective team management
• Input to service design and support for service implementation
• Internal service reporting
• Achieve and maintaining standards for ISO20000 compliance across the team
• Explore and drive opportunities within existing customers for new/additional work
• Work with sales to develop new opportunities both with new and existing customers
• Service Reviews with Customers
• Identify resourcing issues
• Cross-team opportunities & support requirements
• Customer escalations or issues, problems, and requirements
• Achieve targets and improvement initiatives for customer satisfaction
• Manage business risk and knowledge to ensure business continuity
• Identify and progress Continual Service Improvement initiative

Preferred Qualifications

Previous consultancy experience is a distinct advantage

Benefits

• Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes
• A large training budget for accreditations and educational assistance for courses relevant to your role
• Version 1 Annual Excellence Awards & our ‘ Call-Out’ platform where performance is called out and recognised
• Quarterly performance-related profit share
• Certified Great Place to Work for 10 years in a row
• Flexible mix of Remote/Hybrid working options