Senior Presales Solution Consultant - Risk and GRC Solutions

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to our success by supporting the Risk Solution Sales Team in driving new business. As a hands-on technical consultant, you will guide revenue for risk products, collaborating with Sales, Product Management, and the executive team. You will develop, position, and provide product-specific advisory support during sales cycles, achieving quarterly and annual sales goals. This role demands a deep understanding of the risk domain and the ability to translate customer needs into effective solutions. You will work closely with clients, internal teams, and partners to ensure successful product implementation and ongoing support. ServiceNow offers a flexible and inclusive work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Proven (c. 10 years) pre-sales solution consulting or sales engineering experience with specific demonstrable knowledge of GRC
• Demonstrable domain knowledge in one or many of our core risk domains (either in an advisory, SC, sales or industry practitioner context)
• Proficiency with the ServiceNow platform or technical experience with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Proven soft skills relating to effective presentation of content, working collaboratively in a team or partnership and personal drive to improve current skillsets or expand into new areas
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• The ability to travel, as necessary
• Fluency in English and German

Responsibilities

• Support solution sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Understand customer challenges and goals and map this back to solution capabilities
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Act as the domain SME across the core areas of risk (including but not limited to Risk Management, Internal Controls, Regulatory Compliance, Policy Management, Cyber Risk, TPRM, BCM, Operational Resilience, Privacy and ESG)
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Identify, build-out and deliver cross product sales opportunities (solutions that cover multiple different ServiceNow solutions) that map to customer challenges and industry needs
• Stay current on competitive analysis, trending regulatory and risk developments and broader market differentiation
• Support/speak at marketing events including executive briefings, conferences, user groups, and trade shows