Senior Principal Product Manager, Conversational Search

Summary

Join ServiceNow as a Product Manager to shape the future of AI-powered search and conversational experiences. This high-impact role involves driving product strategy for AI search, RAG, and question-answering capabilities, contributing to the company's ambitious growth goals. You will collaborate with cross-functional teams, manage the product lifecycle, and integrate user research into product development. The ideal candidate possesses extensive experience in product management, GenAI, and search, along with strong prioritization and customer empathy skills. This position offers the opportunity to work on cutting-edge technology and make a significant contribution to a leading global company.

Requirements

• 12+ years of related product management experience
• Direct experience building GenAI, natural language processing, or search capabilities
• Strong prioritization skills and the discipline to focus on high-impact activities
• Experience capturing and defining product requirements and transforming them into a roadmap
• Deep customer empathy and a track record delivering customer-centric solutions
• Expertise in synthesizing qualitative and quantitative data to validate hypotheses, measure success, and inform product direction
• Experience navigating ambiguity, identifying underlying problems, and clearly articulating tradeoffs around potential solutions
• Demonstrated ability to navigate and solve problems at the intersection of machine learning quality and UX design

Responsibilities

• Drive product strategy for AI search, retrieval augmented generation (RAG), and question-answering capabilities that sets us up for success as we look to grow to $20B+ in revenue
• Identify compelling product priorities and build consensus around them
• Facilitate cross-functional teams that comprise ML research, engineering, user experience research, and design partners to bring high-quality products to life
• Manage the end-to-end product lifecycle and assume ownership of outcomes
• Integrate user research, customer pilots, and market analysis into product requirements to enhance user and customer satisfaction
• Translate complex problems into clear and compelling requirements
• Develop multimodal communications that speak to diverse audiences, both internal and external, and technical and non-technical
• Forge partnerships with other product teams to drive adoption of search and GenAI capabilities
• Establish and refine metrics and framework for measuring the quality and value of search and GenAI
• Serve as team guide and coach lower-level employees

Benefits

Work Personas (flexible, remote, or required in office)