Senior Product Data Analyst

Summary

Join Bixal as a Senior Product Data Analyst and lead a critical initiative under the SPRUCE IDIQ contract with the Department of Veterans Affairs. This full-time role, contingent on contract award, focuses on the Lifestage Benefits Crew, providing tailored benefits to veterans. You will measure product success, analyze data, ensure data quality, create dashboards, identify areas for innovation, and promote data-driven decision-making. The position requires a Bachelor's degree and four years of relevant experience. Bixal offers a remote work option, various benefits, and opportunities for professional development.

Requirements

• Bachelor’s degree in a related field plus at least four years of relevant experience developing and implementing content strategies for large websites and digital products
• Strong understanding of human-centered design (HCD) strategies, methods, and approaches, and how content design fits in and elevates UX and product design deliverables and solutions
• A portfolio of work that demonstrates a strong understanding of content design deliverables (e.g., content strategies, content models, UX writing)
• Experience working with Agile development teams
• Demonstrated experience working within cross-functional digital teams
• Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams
• Excellent verbal and written communication skills
• Experience in writing, revising, sourcing, and aggregating content
• Experience using voice of the customer data and analytics to support content strategy
• An understanding of plain language guidelines and accessibility standards (Section 508, WCAG)
• Experience working with content management systems and/or digital experience platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions
• Ability to obtain and maintain a Public Trust clearance

Responsibilities

• Measure product success: Define and evaluate the effectiveness of product features in meeting user needs and government objectives, using data-driven approaches
• Analyze quantitative and qualitative data: In collaboration with delivery teams, collect and analyze feedback from user research, analytics, CSAT, monitoring dashboards, claims submission process, and claim adjudication
• Ensure data quality: Establish and maintain data integrity by developing processes to ensure that data used for analysis is accurate, reliable, and up to date
• Create dashboards: Develop and maintain dashboards that allow team members and stakeholders to easily track the performance of products in real-time
• Identify areas for innovation: Proactively identify areas for innovation or process optimization within the product or the development workflow
• Promote data-driven decision-making: Advocate for a data-driven culture within the product and development teams, ensuring decisions are backed by solid analysis and evidence
• Lead product analysis initiatives: Take a lead role in important product analysis initiatives, ensuring alignment with product strategy and stakeholder objectives
• Manage a complex stakeholder environment, with the ability to manage competing interests and find common ground
• Perform other relevant duties as required

Benefits

• Flex hours
• 401K with matching incentive
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company provided short-term disability and life insurance
• Commuter benefits
• Generous PTO
• 11 Paid holidays
• Professional development opportunities