Senior Product Designer II, AI Customer Agent

Summary

Join HubSpot's rapidly expanding AI team as a Senior Product Designer II and help shape the future of enterprise AI experiences. You will co-own a significant part of the product, have autonomy to drive its strategy and vision, and receive clear expectations and career paths for promotion. Work from home, the office, or a mix of both. The role involves designing intuitive user experiences for AI-powered features, collaborating with cross-functional partners, and mentoring junior designers. You will translate complex AI capabilities into intuitive and delightful user experiences that directly impact a key product area. This is a unique opportunity at the intersection of UX and AI to define what's next.

Requirements

• Have end to end, product design experience, ideally in sophisticated B2B SaaS or AI/ML products
• Be a strategic thinker with a portfolio that demonstrates your ability to solve complex problems and deliver measurably impactful user experiences
• Champion customer empathy, be adept at integrating research insights, and maintain a high bar for both interaction and visual design craft
• Be an excellent communicator, clearly articulating design decisions and research findings to diverse stakeholders
• Thrive in a collaborative environment, actively seeking and providing feedback to improve design outcomes
• Be autonomous & adaptable; thrive in uncertainty and excel at solving unstructured problems
• Be a strategic systems thinker; think holistically and be able to design for multiple personas and use cases
• Be creative & future-focused; bring innovative ideas and be eager to try new things, especially in AI
• Be a platform-minded problem-solver; be excited to design tools and frameworks others will build upon
• Be execution-strong; bring clarity, influence across functions, and get things done with attention to detail
• Be skilled in remote collaboration; have thrived in distributed team environments and be able to influence effectively from afar
• Be curious with a growth-mindset; be eager to learn new technologies and approaches, and be able to quickly adapt to evolving requirements and market trends
• Align with HubSpot’s HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent)

Responsibilities

• Take ownership of design initiatives from concept to launch, delivering high-quality user flows, wireframes, prototypes, and high-fidelity mockups
• Break down complex, ambiguous AI problems into manageable, actionable design challenges, driving discovery and validation activities
• Put users at the center by conducting research (e.g., usability testing, interviews) to understand needs and pain points related to AI, synthesizing findings into actionable insights
• Work closely with cross-functional partners to influence design decisions and advocate for user needs
• Design interactions for AI-powered features, proposing multiple solutions, and applying visual design principles for polished, accessible interfaces
• Utilize appropriate methods and tools to test hypotheses and communicate design intent efficiently
• Consider the broader implications of your design decisions, ensuring consistency and scalability
• Actively participate in design critiques and contributing to the growth of junior designers

Preferred Qualifications

Have experience with complex front-office systems like CRM or omnichannel tools

Benefits

• Work where and how you work best: at home, the office, or any mix of both
• $161,500 — $258,400 USD