Senior Product Designer II, AI Customer Agent

Summary

Join HubSpot's rapidly expanding AI team as a Senior Product Designer II and help shape the future of enterprise AI experiences. You will co-own a significant part of the product, have autonomy to drive its strategy and vision, and receive clear expectations and career paths for promotion. Work from home, the office, or a mix of both. You will translate complex AI capabilities into intuitive user experiences, impacting a key product area. The role involves design execution, problem-solving, user-centered design, collaboration, interaction and visual design, prototyping, systems thinking, and mentorship. HubSpot offers a flexible and supportive work environment.

Requirements

• Be a strategic thinker with a portfolio that demonstrates your ability to solve complex problems and deliver measurably impactful user experiences
• Champion customer empathy, be adept at integrating research insights, and maintain a high bar for both interaction and visual design craft
• Be an excellent communicator, clearly articulating design decisions and research findings to diverse stakeholders
• Thrive in a collaborative environment, actively seeking and providing feedback to improve design outcomes
• Be Autonomous & adaptable: Thrive in uncertainty and excel at solving unstructured problems
• Be A strategic systems thinker: Think holistically and can design for multiple personas and use cases
• Be Creative & future-focused: Bring innovative ideas and be eager to try new things, especially in AI
• Be A platform-minded problem-solver: Be excited to design tools and frameworks others will build upon
• Be Execution-strong: Bring clarity, influence across functions, and get things done with attention to detail
• Be Skilled in remote collaboration: Have thrived in distributed team environments and can influence effectively from afar
• Be Curious with a growth-mindset: Be eager to learn new technologies and approaches, and can quickly adapt to evolving requirements and market trends
• Align with HubSpot’s HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent)
• Have end to end, product design experience, ideally in sophisticated B2B SaaS or AI/ML products

Responsibilities

• Design & executution: Taking ownership of design initiatives from concept to launch, delivering high-quality user flows, wireframes, prototypes, and high-fidelity mockups
• Problem solving: Breaking down complex, ambiguous AI problems into manageable, actionable design challenges, driving discovery and validation activities
• User-centered design: Putting users at the center by conducting research (e.g., usability testing, interviews) to understand needs and pain points related to AI, synthesizing findings into actionable insights
• Collaboration: Working closely with cross-functional partners to influence design decisions and advocate for user needs
• Interaction & visual design: Designing interactions for AI-powered features, proposing multiple solutions, and applying visual design principles for polished, accessible interfaces
• Prototyping: Utilizing appropriate methods and tools to test hypotheses and communicate design intent efficiently
• Systems thinking: Considering the broader implications of your design decisions, ensuring consistency and scalability
• Mentorship: Actively participating in design critiques and contributing to the growth of junior designers
• Product-led growth and first-time setup experiences
• AI agent monetization and in-product discovery
• Human <> AI handoffs and out-of-office support
• Expanding omnichannel capabilities
• Segmentation, targeting, and evolving to new front-office use cases
• You will translate complex AI capabilities into intuitive and delightful user experiences that directly impact a key product area

Preferred Qualifications

Have experience with complex front-office systems like CRM or omnichannel tools

Benefits

• Remote work, flexible hours
• Annual Cash Compensation Range: $161,500 — $258,400 USD
• Restricted stock units (RSUs)
• Overtime pay