Senior Product Manager

Summary

Join Red Canary's product team as a Product Manager focused on enhancing the efficiency of service delivery. You will manage operational team roadmaps, prioritize opportunities, innovate through tooling and automation, and translate initiatives into actionable user stories. This role requires strong collaboration with operations teams and stakeholders to deliver exceptional customer experiences. You will leverage data to make informed decisions and act as a general manager for your product area. Red Canary offers a competitive salary and a comprehensive benefits package.

Requirements

• 5+ years of experience in product management, preferably with a focus on operational and service-based products
• Experience working in a Security SaaS environment
• Proven experience managing roadmaps and leading cross-functional teams to deliver high-impact, customer-facing solutions
• Strong understanding of B2B SaaS, security services, and the threat detection and response market
• The ability to build business cases around new product features or service offerings
• Excellent communication skills to articulate value propositions, advocate for customer outcomes, and align diverse stakeholders on shared goals
• Strong analytical mindset with the ability to leverage data to make informed decisions on product and service improvements
• Ability to work autonomously in a fast-paced environment, balancing multiple priorities while maintaining focus on long-term strategic goals

Responsibilities

• Understand our business strategy, identify business and customer opportunities that can change the trajectory of Red Canary’s business
• Manage the operations teams roadmaps: prioritize opportunities from a wide range of inputs, understand and prioritize the work they are doing ensuring it is the most impactful
• Innovate new ways of improving the operational aspects of our business through better tooling and automation
• Translate large initiatives and problems into opportunities and actionable user stories through frequent interaction with customers and internal stakeholders
• Own and maintain the quality of the product areas you are responsible for; deliver innovative world-class software and stellar customer experience with each release
• Constantly evaluate if our operations teams are meeting the needs of our customers, solving their problems, and delivering on the business opportunity. You use qualitative, quantitative, techniques with customer interviews and experimentation
• Act as the general manager of your product area; a careful steward of strategy, commercialization, and technical value

Preferred Qualifications

• Experience with automation and process improvements, especially for operations teams, is a strong plus
• The ability to distill complex and ambiguous situations into impactful plans for your team

Benefits

• 100% Paid Premiums: Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period
• Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits
• Fertility Benefits: All new hires are eligible for benefits as of their first day
• Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays
• Paid Parental Leave- Full base pay to bond/care for your new child
• Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses
• Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US