Senior Product Manager, Health Insurance Policy SME

Summary

Join Softrams as a Senior Product Manager/Health Insurance Policy SME and leverage your expertise in the Affordable Care Act (ACA) and health insurance marketplace. You will translate federal policy into requirements, document them as user stories, and collaborate with a team to prioritize policy changes and features. This 100% remote role (US-based) requires a bachelor's degree, extensive experience in software agile delivery and healthcare IT, and strong analytical and communication skills. You will work with stakeholders to capture product requirements, conduct policy analysis, and ensure quality assurance. Softrams offers competitive benefits, including health insurance, retirement plan, paid time off, and professional development opportunities.

Requirements

• Must be a citizen of the United States
• Ability to obtain a U.S. Federal position of Public Trust clearance designation
• Must reside in and be able to perform work in the United States
• Must have lived in the United States for 3 of the last 5 years
• A bachelor’s degree is required
• 8 years of experience in software agile delivery working with working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.)
• 5+ years of total experience as a product owner, business analyst, product analyst, and experience supporting the capture of requirementsand developing business process models
• 3+ years of experience with healthcare IT programs including working withACA health insurance regulations
• Demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements
• Demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders
• Excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand
• Comfort with ambiguity and a knack for bringing order to chaos
• Experience helping new teams form and norm and the ability to help teams surface and resolve conflict in a healthy way

Responsibilities

• Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis
• Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind
• Become an expert in the client’s regulations, policies, and systems
• Work with the Product Owner and Product Manager, designers, the customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points
• Conduct policy analysis toward developing and adapting business requirements
• Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback
• Work with sprint team to implement and accept user stories as defined
• Work with the customer to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting)
• Develop Change Requests following change control policies and procedures established to monitor and control product vision

Preferred Qualifications

• In-depth knowledge of the ACA and health insurance marketplace
• Experience working with public facing civic tech projects. Other government contract experience will be considered
• Experience with Scaled Agile Framework (SAFe)
• Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM)
• Ability to perform business process modeling and develop business process flows and concepts of operation for complex systems

Benefits

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available
• Retirement 401(k) plan with employer matching. Immediate vesting
• Vacation and sick leave
• Maternity and parental leave
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards
• Company-sponsored role-based training and certifications
• Monthly DoordashDashPass subscription
• Group discounts via LifeMart ADP