Senior Product Manager, Receipts UX & Processing

Summary

Join Fetch Rewards as a Senior Product Manager to lead the improvement of snap education and processing for physical receipts. You will enhance user education, optimize receipt submission quality, and improve data extraction for efficiency. Collaborate with engineering, data science, design, marketing, and support teams to develop AI/ML-driven solutions. This role requires technical expertise, data-driven decision-making, and customer focus. Drive high-performing, automated receipt processing to reduce manual reviews and improve user experience. If you are passionate about innovative solutions and have experience in data processing or large-scale automation, this is the opportunity to shape the future of receipt processing at Fetch.

Requirements

• Experienced product leader with a track record of designing innovative products and experiences, launching software quickly with high quality, measuring results and achieving business outcomes
• Experienced technical leader, having led complex software projects, that pertain to shopper loyalty programs, product catalogs and merchandising, ecommerce basket building, or affiliate programs
• Hypothesis and data-driven to inform priorities and decision making, conceive experiments, measure outcomes and improve understanding around consumer focused experiences
• An effective communicator and collaborator including with engineering, Design/UX, analytics, operational departments and external partners where necessary
• Able to thrive in uncertainty and comfortable with a high degree of ownership and bias for action; you’re a driver rather than a passenger
• Takes charge and steers the ship by defining your vision, not simply executing previously set priorities

Responsibilities

• Lead snap education and processing for physical receipts, ensuring seamless, accurate, and scalable receipt processing
• Enhance user education
• Optimize receipt submission quality
• Improve data extraction to drive efficiency and reduce manual interventions
• Collaborate with engineering, data science, design, marketing, and support teams to develop AI/ML-driven solutions that enhance receipt ingestion, data extraction, and offer matching
• Drive high-performing, automated receipt processing that reduces manual reviews and improves the user experience
• Set the mission, vision, and strategy for your initiatives, and collaborate cross-functionally to align stakeholders
• Immerse yourself in the Fetch consumer and partner needs and become an expert in your subject area
• Use a combination of product instincts and data to drive decisions and results
• Collaborate with Backend and Data science leaders on strategies to drive Fetch toward high performing and outcome driven systems for our shopping focused point earning mechanics
• Collaborate with product and software engineering leaders to define, execute and launch innovative product enhancements
• Consistently demonstrate clear improvements to user, partner, and business metrics
• Drive initiatives to elevate the abilities of our product, team, and the overall company
• Get into the DETAILS to ensure we build a world-class product that our consumers and partners love and cannot live without
• Take ownership and responsibility for outcomes, and be ready to take action to remediate issues and solve tough problems in a fast-paced environment

Preferred Qualifications

Experience with ML

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education: Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home