Senior Product Services Analyst, KYC

Summary

Join Ontra, a global leader in AI legal tech, as a Senior Product Services Analyst specializing in KYC. Based in the US (preferably NYC), you will champion KYC requests, onboard new customers, and develop key processes for a new KYC service launch. This role requires strong organizational skills, legal process understanding, and PowerPoint expertise for creating structured charts. You will manage KYC compliance, facilitate customer onboarding, collaborate on process development, interact directly with customers, and support the service launch. Ontra offers a remote-first work environment with various benefits.

Requirements

• Experience: 3+ years of experience as a paralegal, law clerk, or with a legal tech company
• Industry Experience: Prior KYC experience at a bank or a private equity fund
• Process Design Leadership: Experience in designing or optimizing operational workflows, with a focus on improving processes, not just following them
• Applied Strategic Execution: Translates high-level business objectives into structured, repeatable processes, such as onboarding flows, communication templates, or pricing models, that enable scale and efficiency
• Business-Centric Judgment: Understanding of how KYC fits into broader legal and business operations, with the ability to help refine and elevate service delivery
• Forward-Thinking Mindset: Brings a proactive, future-oriented approach to early-stage business challenges, anticipating needs before they arise and aligning day-to-day work with long-term goals

Responsibilities

• KYC Compliance Management: Complete KYC requests for customers by answering questionnaires, providing necessary documentation, and maintaining clear communication with all parties involved
• Customer Onboarding: Facilitate the onboarding of new customers by collecting, organizing, and managing the required files and documents
• Process Development: Collaborate with team members to design and implement essential processes for onboarding, pricing, and enhancing the customer journey as part of a new business line
• Customer Interaction: Engage directly with customers and their counterparties in a dynamic environment, ensuring a smooth and efficient exchange of information
• Service Launch Support: Contribute to the successful launch of the KYC services business by taking an active role in its development and execution

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance