Senior Product Success Engineer

Summary

Join SpyCloud as a Senior Product Success Engineer and become a trusted technical advisor for high-value enterprise accounts. You will focus on delivering scalable API integrations and data workflows to maximize the platform's value. This role requires a blend of technical expertise and strong account engagement, working closely with stakeholders to ensure seamless integration and value delivery within their security ecosystems. You will guide customers through API integrations, provide troubleshooting support, and apply subject matter expertise in areas like identity, fraud detection, and threat intelligence. Furthermore, you will lead onboarding sessions, monitor account health, and create reusable assets. Finally, you will act as the voice of the customer, providing feedback to product and engineering teams.

Requirements

• 3+ years in a technical, customer-facing role (e.g., Solutions Engineer, Technical Account Manager, Customer Success Engineer)
• Proven experience managing strategic or enterprise accounts with complex integration requirements
• Deep understanding of APIs, data transformation, and integration architecture (RESTful APIs, JSON, scripting with Python or Bash)
• Familiarity with enterprise security and data ecosystems: SIEMs, SOAR platforms, IAM (Okta, Azure AD), and custom applications
• Excellent communicator—able to translate between technical and business audiences
• Confident working with developers, architects, and senior security leaders

Responsibilities

• Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts, building strong relationships and deep knowledge of each customer’s ecosystem, architecture and goals
• Partner closely with Customer Success Managers to drive customer retention, growth, and satisfaction
• Lead technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities and ensure that the customer is achieving maximum value from the subscription
• Guide customers through the design and implementation of secure, scalable API integrations and data workflows
• Support the embedding of SpyCloud into critical systems—such as SIEMs, SOAR platforms, data lakes, identity platforms, and custom-built applications
• Provide hands-on support for troubleshooting and optimizing RESTful API usage, data formatting, and automation scripts
• Apply subject matter expertise in areas such as Identity, Account Takeover, Fraud Detection, Threat Intelligence, and/or Security Operations
• Advise customers on deploying SpyCloud effectively within their security and identity infrastructure
• Serve as a trusted partner in shaping customer workflows that rely on SpyCloud’s intelligence data
• Lead onboarding and technical enablement sessions focused on API usage, data pipelines, and integration best practices
• Proactively monitor account health and integration performance, identifying risks, blockers, and opportunities for optimization
• Create and maintain reusable assets—including integration guides, scripts, and deployment templates
• Act as the voice of the customer—sharing insights, trends, and feature feedback with Product and Engineering teams
• Participate in roadmap discussions and help evolve SpyCloud’s platform and integration capabilities based on enterprise needs

Preferred Qualifications

• Familiarity with fraud prevention, identity management, or threat intelligence use cases
• Exposure to compliance or regulatory frameworks (e.g., SOC 2, ISO 27001, GDPR)

Benefits

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year
• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year