Senior Production Service Engineer

Summary

Join ServiceNow as a highly skilled professional leveraging your expertise in troubleshooting, Linux operating systems, and networking to contribute to a global leader in innovative AI-enhanced technology. You will proactively prevent infrastructure issues, drive initiatives to improve reliability and performance, and foster a culture of automation. Responsibilities include providing sustainable resolutions to infrastructure and application problems, driving monitoring and automation initiatives, and collaborating with partner teams. This role demands strong troubleshooting skills, extensive experience in DevOps automation and cloud technologies, and proficiency in coding and database administration. The position requires an Australian Baseline Security Clearance. Successful candidates will demonstrate a team-first attitude, excellent communication skills, and the ability to work shifts.

Requirements

• Strong troubleshooting skills
• Familiarity with Linux OS (and/or) networking experience as baseline
• 5+ years’ experience with DevOps automation, CI/CD pipeline and agile methodologies
• 5+ years’ experience with Cloud technologies, preferably Azure
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• Coding in various languages; we normally prefer Python, JavaScript, and Ruby
• MySQL database administration, troubleshooting, and performance tuningy
• Networking skills, IP addressing and routing
• Team-first attitude and an uncompromising attention to detail
• Good collaboration and communication skills
• Ability to work in shifts that cover one weekend day

Responsibilities

• Leverage your troubleshooting expertise, strong knowledge of Linux operating systems, and networking experience to excel and grow in this opportunity
• Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions
• Provide relief and sustainable resolution to issues within our infrastructure and application stack
• Drive monitoring and automation initiatives

Preferred Qualifications

• Experience developing on the ServiceNow Platform is a bonus
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry