Senior Professional Lines Technical Claims Specialist

Summary

Join Argo Group as a Senior Professional Liability Technical Claims Specialist for a temporary assignment ending mid-May 2025! Work remotely from anywhere in the US, reporting to the VP, Head of Professional Liability Claims in Boston. You will adjudicate complex Management Liability claims, report to senior management and underwriters, and provide technical guidance to colleagues. This role requires significant experience in professional liability claims, strong negotiation skills, and excellent communication abilities. Government-mandated benefits will be provided. The position offers competitive compensation and a chance to make a direct impact in a dynamic environment.

Requirements

• Experience handling Securities and Employment Litigation Claims
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable)
• A minimum of seven years’ experience adjudicating professional liability claims with experience with exposure of $100,000 or more
• Must possess or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims
• Ability to prioritize workload and handle multiple tasks
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include the CEO
• Desire to work in a fast paced environment
• Excellent evaluation and strategic skills required
• Strong claim negotiation skills a must
• Must possess a strong customer focus
• Must work independently and demonstrate the ability to exercise sound judgment
• Proficient in MS Office Suite and other business-related software
• Polished and professional written and verbal communication skills
• The ability to read and write English fluently is required
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities

Responsibilities

• Adjudicate complex Management Liability claims requiring specialized knowledge and expertise
• Report to senior management and underwriters regarding claims trends and developments
• Recognized as an internal resource providing technical guidance, assistance, and training to lower level associates
• Analyze claim forms, policies and endorsements, client instructions and other records to determine whether the loss falls within the policy coverage
• Investigate claims promptly and thoroughly
• Interview involved parties
• Manage claims in litigation
• Manage diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution
• Properly set claim reserves
• Identify, assign, and coordinate the assignment and coordination of expertise resources to assist in case resolution
• Prepare reports for file documentation
• Applying creative solutions which result in the best financial outcome
• Negotiate settlements
• Responsible for telephone calls and written correspondence to/from various parties (insured, claimant, etc.)
• Have an appreciation and passion for strong claim management

Preferred Qualifications

A J.D. Degree from an accredited university is preferred

Benefits

• In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package
• Dental, disability, life insurance, medical, and vision insurance
• Matching 401(k) retirement savings
• Generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day)
• Paid caregiver and parental leave
• Paid bereavement, jury duty/court appearances, and military (up to 14 days) leave
• Employee assistance program (EAP)
• An array of voluntary benefits
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development
• Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs
• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing
• Workplace policies that support employee well-being include flex time and floating holidays
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs