Senior Professional Services Software Engineer

Summary

Join JumpCloud's Customer Tools engineering team as a Professional Services Software Engineer and build creative, custom solutions for our customers. Collaborate with team members on projects enhancing customer experience, utilizing Jira for work tracking and stakeholder communication. Interact directly with customers, defining project scopes, creating documentation, and supporting implementation. Analyze data to inform tooling improvements and communicate regularly with internal departments. Lead meetings, prioritize sprint work, mentor team members, and contribute to key initiatives. This remote role requires a strong desire to simplify IT administration, creative problem-solving skills, and a deep understanding of the value provided to customers.

Requirements

• A strong desire to build solutions that make IT admin’s lives easier
• Creative approaches to solving problems and providing solutions using engineering best practices
• A deep understanding of the value that each script or tool can provide to each customer, and the importance of that value
• Analytic and collaborative approach to understanding solutioning from the customer’s perspective
• At least 9 years of experience in programming/scripting in a professional environment for an internal IT department, MSP or Software company, etc
• Experience working as part of an agile software team
• Familiarity with all stages of the SDLC
• Experience leading technical teams and owning engineering initiatives
• Bachelor’s degree 8-9+ years relevant experience
• PowerShell scripting
• Bash scripting
• Windows/Mac Administration
• Cloud computing services (AWS, Azure, GWS etc)
• Working with RESTful APIs
• Usage and management of Git repositories
• Python or other object-oriented languages

Responsibilities

• Meet with and build solutions for customers
• Collaborate with members of the Customer Tools team on projects and solutions that improve quality of life for customers
• Leverage Jira to track work and liaise with internal stakeholders and other engineering teams
• Interact directly with customers on projects, providing a scope of work, building documentation and supporting implementation
• Identify trends and review data to make informed decisions regarding tooling improvements
• Communicate regularly with various internal JumpCloud departments
• Lead stand ups, planning/review meetings and post-mortems
• Represent the Customer Tools team in strategic meetings with other internal stakeholders in JumpCloud
• Own and design complex tools and solutions using your advanced knowledge of your primary language and deep understanding of JumpCloud’s code base and customers
• Lead the prioritization of work for each sprint
• Provide regular feedback and opportunities for growth to less experienced members of the team
• Actively seek opportunities to improve other members of the team and contribute to key initiatives led by GCS, Engineering and Product

Preferred Qualifications

• Experience working with JumpCloud or other Cloud Directory services (Azure, Okta, OneLogin etc) in an Administrative capacity
• Hands-on experience with networking and authentication protocols and concepts such as LDAP(S), RADIUS, SAML, OIDC or SCIM
• Linux administration
• Experience contributing to and working on open source projects
• Having built, managed or contributed to integrations between SaaS solutions
• Experience with leading engineering teams

Benefits

This role is remote in the country of India