Senior Program Manager, Safety & In Ride Experience

Summary

Join HopSkipDrive's Safety & In Ride Experience team as a Sr. Program Manager and oversee key initiatives to improve the in-ride experience for all user segments. You will develop a deep understanding of user needs, analyze data to identify challenges, and lead initiatives to improve key business metrics. Collaborate with cross-functional teams, including Product, Engineering, and Data Science, to design, launch, and refine program management frameworks. Utilize data-driven insights to inform strategic decisions and report to senior leadership. This role requires strong analytical, communication, and problem-solving skills, along with experience in program management and data analytics. The position is fully remote and offers competitive compensation and benefits.

Requirements

• 5+ years of cross-functional program management experience
• Ability to drive alignment between technical and non-technical teams in a fast-paced environment
• Ability to collaborate effectively with Product & Engineering teams on technology solutions for ride-matching, route optimization, safety features, and legal/compliance
• Experience working with data analytics teams to measure ride safety, efficiency, and operational effectiveness
• Familiarity with Tableau and other BI tools for analyzing operational performance
• Strong analytical skills with the ability to interpret and use data to make key decisions
• Excellent communication skills to engage stakeholders effectively; ability to influence without authority, ensuring cross-functional teams like Product, Engineering, and Operations work toward a common goal

Responsibilities

• Oversee program management for key initiatives focused on improving the in ride experience for across all user segments: Riders, Caregivers, CareDrivers, and Ride Organizers
• Develop a deep understanding of the needs of both internal and external users. Advocate for the user experience across all stakeholders to ensure solutions align with their needs
• Analyze data to uncover actionable insights and identify high-priority business challenges. Quantify their impact on core metrics to guide prioritization and decision-making
• Develop and lead initiatives that drive meaningful improvements in key business metrics. Collaborate with Data Science and Analytics teams to define data requirements, estimate potential impact, and monitor performance
• Understand the problems that need to be solved, identify resourcing needs and address risks,  and work closely with necessary stakeholders to define and manage the most effective way to enable teams to deliver solutions
• Collaborate closely with Product to design and launch user-centric features that enhance ride reliability and safety, strengthening our position as the platform of choice for long-term user retention
• Design, implement, and refine program management frameworks, processes, and success metrics to drive goal achievement
• Define and track key program health and performance metrics, ensuring alignment with business objectives
• Utilize data-driven insights to inform strategic decisions and provide high-level reporting to senior leadership
• Provide clarity in ambiguous situations, drive effective resolution, and communicate decisions with efficiency. Leverage your expertise and contextual knowledge to help teams navigate challenges and implement solutions seamlessly

Preferred Qualifications

Background in marketplace operations (supply & demand management), mobility, logistics, or last-mile transportation is highly valuable

Benefits

• Flexible vacation
• Medical, dental, vision and life insurance
• 401(k)
• FSA
• Equity