Senior Program Manager-Cold Chain Logistics Operations

Summary

Join CookUnity as a Senior Program Manager – Logistics Operations to lead critical logistics initiatives across last-mile, middle-mile, and third-party delivery networks. Optimize routing, enhance 3PL performance, scale middle-mile infrastructure, and drive logistics analytics to improve delivery reliability and cost efficiency. Oversee national third-party logistics relationships, ensuring contract compliance and continuous service improvement. Lead initiatives to improve routing density and increase delivery reliability. Establish KPIs and governance models for tracking 3PL partner performance. Design and scale regional middle-mile transportation models. Build and maintain dashboards to monitor key performance indicators. Collaborate with cross-functional teams to align logistics strategies. Lead logistics readiness and rollout for new regions. Develop SOPs and scalable workflows to ensure consistency in delivery execution.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field
• 5+ years of experience managing logistics or delivery operations across multiple regions, with specific experience working with 3PLs
• Proven success in routing optimization and performance improvement initiatives within delivery or food logistics
• Strong analytical and communication skills, with ability to influence both vendors and internal stakeholders
• Willingness to travel (25%) and maintain onsite presence (~50%) at CookUnity locations

Responsibilities

• 3PL Partnership Management: Oversee national third-party logistics relationships, ensuring contract compliance, performance benchmarking, and continuous service improvement
• Routing Optimization: Lead initiatives to improve routing density, reduce delivery times, and increase delivery reliability across urban and suburban zones
• 3PL Performance Improvement: Establish KPIs and governance models for tracking 3PL partner performance; implement corrective action plans and standardization programs
• Middle Mile Infrastructure Development: Design and scale regional middle-mile transportation models to improve inter-hub connectivity and reduce dwell time between fulfillment and delivery
• Logistics Analytics & Reporting: Build and maintain dashboards to monitor cost-per-delivery, on-time rates, exception trends, and cold chain integrity; translate insights into strategic action plans
• Cross-Functional Collaboration: Work closely with Fulfillment, Tech, Culinary, and Customer Experience teams to align logistics strategies with broader operational goals
• Market Expansion Support: Lead logistics readiness and rollout for new regions, including route planning, 3PL onboarding, and service integration
• Process Standardization: Develop SOPs, playbooks, and scalable workflows to ensure consistency and repeatability in delivery execution across the network

Preferred Qualifications

• Master’s degree in Supply Chain, Logistics, Operations Management, or Business
• Lean Six Sigma certification (Green Belt or higher), with experience applying it to logistics or transportation environments
• Experience designing and implementing hub-and-spoke or middle-mile logistics infrastructure for cold chain or perishable products
• Proficiency in tools such as Tableau, SQL, Power BI, routing software, and Lucidchart
• Deep knowledge of cold chain delivery challenges and last-mile service optimization
• Experience in managing vendor SLAs and developing operational governance frameworks

Benefits

• Health Insurance coverage
• 401k Plan
• We grow, you grow: Stock Options Plan granted on Day 1
• Eligible for a bi-annual performance bonus
• Unlimited PTO
• 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• Paid Family leave
• Compassionate Leave: 3-5 days each time the need arises
• A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
• Personalized Spanish coach