Senior Project Manager-Qualitative

Summary

Join m360 Research as a Senior Project Manager and become a communication and relationship liaison between All Global, clients, and other project teams. Manage all aspects of international market research projects, ensuring client satisfaction and on-time, within-budget delivery. Responsibilities include project lifecycle management, client communication, fieldwork management, and team mentoring. The ideal candidate possesses 2-3 years of market research project management experience in healthcare, strong communication skills, and proficiency in Microsoft Office Suite. This role requires working nights in the US EST time zone and is remote.

Requirements

• Bachelor’s Degree or equivalent work experience
• Must have 2-3 years’ experience in market research project management, preferably in healthcare
• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail
• Able to work well & meet deadlines and under pressure
• Exceptional written and verbal communication skills
• Strong Microsoft Office skills including Excel, Outlook, and Word
• Well-developed analytical and problem-solving skills
• Ability to work autonomously and in a team environment to successfully meet departmental objectives
• Ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time
• This position requires you to work nights - US EST Time Zone Shift

Responsibilities

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning
• Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Timely & effective communication with clients, ensuring they are kept fully informed on the progress of their projects
• Comply with All Global operating procedures, and ensure all practices and systems follow the ISO Accreditation and All Global policies
• Responsible for guiding and mentoring junior staff
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance in a timely manner, on market research studies
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey