Senior Psg Specialist

Summary

Join GuidePoint Security as a Senior PSG Specialist and contribute to the creation and review of complex cybersecurity professional services documents. You will independently review documents for accuracy, compliance, and style, ensuring alignment with company guidelines. Collaborate with various teams to coordinate efforts and deliver accurate client-facing documents. Manage the document lifecycle, mentor junior team members, and contribute to team process improvement. This role requires strong writing, editing, and communication skills, along with experience in cybersecurity or technology. GuidePoint offers a remote-work environment, comprehensive benefits, and opportunities for professional growth.

Requirements

• 3-5 years of work experience
• Minimum two (2) years’ experience in an enterprise-level writing and decision-making role
• Bachelor's degree with concentration in Professional/Technical Writing or English preferred OR equivalent related work experience
• Proven and effective critical thinking skills, time management skills, organizational skills, and ability to multi-task
• Customer service driven and attention to detail is a must
• Proven ability to handle a large volume of work in a fast-paced environment
• Proven ability to handle decision-making tasks
• Positive attitude, self-motivated, and ability to work both alone and in a team environment
• Excellent organizational skills with a proven capability in written communication
• Advanced professional writing, editing and proofreading experience with proven ability to write with clarity and conciseness, using proper grammar, word usage, and sentence structure
• Advanced MS Word skills; experience with MS Excel and Adobe PDF

Responsibilities

• Verify the correct cybersecurity professional services content is applied to the document, including applicable assumptions, terms, etc
• Ensure formatting is consistent with the company’s Style Guide
• Apply client-specific information, including agreement references, negotiated terms & conditions, etc. as applicable
• Coordinate communications between internal stakeholders, to include sales teams, technical teams, accounting, contracts, etc
• Update ticketing records to ensure open status tracking for internal parties
• Coordinate review cycles for services documents, communicating with all key stakeholders to maintain awareness of each request’s stage in the process
• Review client edits and facilitate approvals as needed
• Finalize documents for delivery to end client, to include coordination of electronic signatures
• Maintain internal company document tracking and version control across document creation and revision lifecycle
• Create and review SOWs and Change Orders
• Assist other team members through the SOW creation process, including quality assurance review of documents
• Creation and/or maintenance of team process documentation
• Review of new and/or revised offering templates
• Assist team leadership with strategic planning of team processes, business systems, etc. for the benefit of process efficiency
• Proofread and edit existing content; possible re-write if needed
• Research additional information needed to ensure accuracy of documents
• Verify requests are completed timely
• Assist team with maintenance of internal process documentation
• Other duties as assigned

Preferred Qualifications

• Internal operational experience is strongly preferred
• Experience in Cybersecurity or Technology industry a plus
• Familiarity with Google enterprise applications, RFPIO, Salesforce, and DocuSign a plus

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option