Senior RecOps Manager

Summary

Join Talentful as a Senior RecOps Manager and become embedded within one of our SaaS clients, acting as a trusted partner to enhance their hiring operations. You will drive process excellence, optimize technology and AI-enabled workflows, and build scalable programs that improve recruiter capability, hiring manager effectiveness, and overall quality of hire. Key responsibilities include revamping internal TA resources, developing an AI proficiency program, optimizing AI usage in TA workflows, building a hiring manager interviewing program, launching a quality of hire framework, evaluating and improving assessment tools, streamlining recruitment processes, managing recruitment systems and tools, and driving data-driven insights. The ideal candidate possesses 5-8 years of experience in a recruitment operations role within an in-house setting, exceptional stakeholder management skills, a process-driven mindset, and proficiency with recruitment technology, AI tools, and data-driven workflows. Talentful offers a comprehensive benefits package including learning and development opportunities, flexible working arrangements, healthcare options, wellness allowance contributions, global co-working access, enhanced parental leave, and a retirement plan.

Requirements

• 5-8 years of experience in a recruitment operations role, in an in-house setting
• Exceptional stakeholder management skills, building lasting relationships in short time frames
• A process-driven mindset with the ability to streamline, standardize, and scale recruitment operations
• Comfortable with recruitment technology stacks, AI tools, and data-driven hiring workflows, with the curiosity to explore emerging solutions
• Skilled in interpreting data, identifying trends, and translating insights into actionable improvements
• Comfortable operating in a fast-paced, evolving SaaS industry environment, managing multiple priorities simultaneously

Responsibilities

• Revamp Internal TA Resources & Enablement – Clean up, reorganize, and maintain playbooks, templates, and guides; create a centralized enablement hub for recruiters and hiring managers
• Develop AI Proficiency Program – Define and roll out an AI Proficiency Evaluation Plan to ensure TA team members effectively leverage AI tools
• Optimize AI Usage in TA Workflows – Monitor, track, and enhance AI adoption to maximize efficiency, accuracy, and ROI across sourcing, screening, and scheduling processes
• Build Hiring Manager Interviewing Program – Create and deliver training, toolkits, and support to improve interviewing consistency, reduce bias, and enhance candidate evaluation quality
• Launch Quality of Hire Framework – Define metrics, implement tracking, and report on hiring outcomes to ensure long-term success of hires
• Evaluate & Improve Assessment Tools – Review current solutions (e.g., CodeSignal) and explore alternative tools to ensure role alignment, fairness, and strong candidate experience
• Streamline Recruitment Processes & Workflows – Audit and optimize TA processes to improve recruiter productivity, reduce time-to-fill, and standardize best practices
• Manage Recruitment Systems & Tools – Oversee ATS configuration, recruitment tech integrations, and vendor relationships to ensure smooth operations
• Drive Data-Driven Insights – Build and maintain dashboards to track KPIs, provide actionable hiring insights, and inform leadership decision-making

Benefits

• Learning & development
• Flexible working
• Hybrid or Remote work to suit your lifestyle - we trust our people
• Healthcare options
• From employer contributions to health insurance
• Wellness allowance contributions
• Improve either your physical, financial, or mental health with our monthly stipend
• Global co-working
• Deskpass memberships for everyone in our team to work globally on-demand
• Enhanced parental leave
• 14 weeks paid maternity & 3 weeks paid paternity after 1 year service
• Retirement plan
• Matched pension contributions or 401(k) plan to start saving