Squarespace is hiring a
Senior Registrar Operations Manager

Summary

Join our team as a Senior Registrar Operations Manager and lead efforts to ensure operational excellence, regulatory compliance, and security across our domain registrar business.

Requirements

• 6+ years of experience in domain industry, customer support, and compliance
• Expertise in domain abuse monitoring and mitigation, with a focus on security and trust
• Expertise in ICANN regulations, UDRP, GDPR, DNS and abuse complaint management
• Proven track record in implementing and managing compliance frameworks and operational processes in the domain industry
• Strong operational management skills with experience overseeing contracts and compliance workstreams with TLD registries
• Strong communication and leadership skills, with experience working successfully with cross-functional teams

Responsibilities

• Lead efforts to help review and resolve complex customer inquiries related to domain registration, transfers, and disputes that come to Registrar Operations
• Act as the expert on UDRP (Uniform Domain-Name Dispute Resolution Policy) cases, TLD registry compliance cases, working with internal and external legal teams to resolve disputes efficiently
• Act as a subject matter expert for the domain cases and advisor to the internal teams
• Monitor and address compliance efforts in collaboration with internal legal teams and external compliance partners
• Partner on domain abuse monitoring and mitigation efforts, collaborating closely with the internal teams to ensure the swift resolution of abuse complaints
• Develop security protocols and collaborate with the security team to address abuse-related issues and protect domain assets
• Streamline and improve the operational aspects of the domain registrar business, ensuring smooth communication between TLD registries, internal teams, and external partners
• Manage and oversee the end-to-end lifecycle of domain operations, including finance-related workstreams, contractual changes, and TLD registry key account access
• Collaborate closely with product managers and engineering teams to ensure tasks related to domain operations are completed promptly and efficiently
• Understands TLD registry pricing, registry rebates, funding, invoices, and negotiates contracts with TLD registries
• Act as the key liaison between registries, internal product, finance, engineering, and legal teams

Benefits

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• 12 to 20 weeks of paid family leave
• Equity plan for all employees
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop