MongoDB is hiring a
Senior Salesforce Support Administrator/Developer

Summary

Join MongoDB's CRM Support team as a Salesforce Support Administrator to help improve and enhance our Salesforce platform. The ideal candidate will have a good understanding of the Salesforce platform, be comfortable with change management and governance, and be able to communicate technical information in layman’s terms.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
• 8+ Years of Techno-functional Salesforce Development Experience
• 2+ years of JavaScript experience and/or Techno-functional Salesforce Lightning experience
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, process automation, reporting, etc.)
• Expert level knowledge and development experience in Visualforce, APEX programming, Force.com APIs, SOQLs, Governor Limits, Declarative Automation, Web Services and Lightning components development (Aura and LWC)
• Experience with CI/CD and deployment techniques in Salesforce
• Knowledge and experience with Agile and DevSecOps methodologies
• Experience in reengineering implementations as well as code refactoring and optimization to increase performance
• Proven analytical and problem-solving ability to grasp concepts quickly and deliver results against ambitious timelines
• Excellent communication skills to connect with team and stakeholders to handle a full application development cycle
• Salesforce Basic and Advanced Certifications (Advanced Administrator certification, Advanced Developer or Platform II certification, Javascript Certified Developer, Application Architect / System Architect)

Responsibilities

• Design, develop, test, document, and deploy high-quality technical solutions on the SFDC platform based on industry best practices to solve business needs
• Manage the process of implementing improvements and new functionality in the SFDC application
• Identify opportunities to utilize application best practices, provide scalability and performance
• Work closely with program managers and business partners to understand and refine requirements, objectives, and processes to drive strategic solutions
• Deliver support and solutions for break/fix issues
• Communicate and collaborate with other technical resources and customers in providing timely updates on status of deliverables, shedding light on technical issues, and obtaining buy-in on creative solutions
• Handle concurrent projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
• Implement App Exchange solutions
• Investigate integration issues and work closely with members in Operations, Development and Admin teams
• Research and development of new Salesforce.com prototypes and applications
• Research and keep current on Force.com technologies and communicate trends and future needs to leadership
• Perform maintenance and troubleshooting of applications
• Establish client relationships to build client trust and support
• Provide mentorship to more junior developers as well as administrators
• Work closely with globally distributed development team and lead project efforts with less supervision
• Ensure appropriate controls and documentation are followed to create an effective control environment
• Achieve monthly targets for key performance indicators (KPIs) like Customer Satisfaction (CSAT), Productivity, and Service Level Agreements (SLAs)

Preferred Qualifications

• Salesforce Certifications
• Clear comprehension of Salesforce Cloud products (Sales Cloud, CPQ, Certinia, etc)
• Experience working with scripting languages and Web Architecture Principles
• Prior hands-on development experience, ability to read, write and debug code
• Previous experience working in a SCRUM or agile environment is a plus

Benefits

• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings