Senior SAP SM Consultant

Summary

Join our team as a Senior SAP Service Management (SM) Consultant for a 6-month, remote contract opportunity working PST hours. This role demands a seasoned professional with extensive SAP SM functional expertise and exceptional communication skills. The ideal candidate will possess a strong background in SAP Service Management, including warranty, unit exchange/repair, service notifications, and service orders. Experience with IDoc setup, testing, and interface management is crucial. A solid understanding of Logistics Execution, Warehouse Management, and EDI/IDoc integration is also required. The ability to design, write functional specifications, and collaborate with technical teams is essential. OTC (Order to Cash) experience is a plus.

Requirements

• Possess a strong SAP Service Management background with experience in Warranty, whole unit exchange/repair, service notifications, and service orders
• Configure SM, demonstrating strong knowledge of Contracts (value/quantity/service)
• Manage revenue recognition and repair order processes
• Manage customer service master data: equipment, warranty, functional location, counters
• Have experience with IDoc setup, testing, and interface management (SAP and non-SAP)
• Demonstrate strong Logistics Execution, Warehouse Management, and EDI/IDoc integration experience
• Provide both conceptual and detailed design, and write functional specifications
• Collaborate with technical teams for development and testing

Preferred Qualifications

Have OTC (Order to Cash) experience (at least high-level understanding)