Senior Service Reliability Engineer

Summary

Join Thoughtworks as a Service Reliability Engineer (SRE) and contribute to the technical excellence and operational efficiency of the infrastructure domain. You will champion the principles of Site Reliability Engineering, integrating automation, monitoring, and incident response to foster a customer-focused and agile approach. By emphasizing shared responsibility and continuous improvement, you will cultivate a collaborative culture, enabling organizations to meet and exceed their reliability and business objectives.

Requirements

• You have hands-on experience in programming and scripting languages such as Python, Go or Bash
• You have a good understanding of at least one Public Cloud, e.g.: AWS, Azure or GCP
• You have had exposure to observability tools such as Grafana, Datadog, NewRelic, ELK Stack, Dynatrace or equivalent and you are proficient in using data from these tools to dissect and identify root causes of system and infrastructure issues
• You are familiar with DevOps and GitOps practices
• You have a good knowledge of container-based architecture and orchestration tools such as Kubernetes, AWS EKS, Docker Swarm, Nomad, etc
• You understand technical architecture and modern design patterns, including microservices, serverless functions, NoSQL and RESTful APIs, with experience in fixing bugs, analyzing logs, building metrics and operational dashboards
• You are familiar with creating infrastructure resources for improving reliability of system that follows Cloud’s Well Architected Framework principles: Reliability, security, cost optimization, performance efficiency and operational
• You have strong communication and articulation skills, and are proficient in English
• You have good people skills with an emphasis on negotiation and close collaboration with multiple cross-functional teams from the client side and/or Thoughtworks
• You solve challenging problems and difficult to debug issues with a never give up attitude
• You have the ability to work under pressure and with composure during production incidents
• You can confidently recommend improvements backed by strong technical arguments to client stakeholders or application development teams
• You are able to understand requirements provided by the client on both technical and business aspects and break them down for successful implementation
• You have a strong drive and ownership mentality, with a willingness to sign up for and deliver work when called upon, without being too concerned about role boundaries
• You’re willing to be part of a rotation- and need-based 24x7 available team

Responsibilities

• You will improve site reliability by building mechanisms/architectures that enable fault tolerance and faster median time to respond and median time to detect
• You will drive the integration of observability automation into the CI/CD pipeline
• You will handle production incidents, manage incident communication with clients and draft root cause analysis documents
• You will monitor performance of production systems and improve their scaling to ensure business goals are met within expected SLA and SLO metrics
• You will work closely with application development teams as advisors on improving system reliability and assisting in implementation for reliability improvements
• You will improve system observability across multiple facets such as logging and metrics, reducing false alarms to eliminate unnecessary toil and improving process efficiency
• You will implement chaos engineering practices as necessary to test system reliability, setting up processes for such testing to be done regularly
• You have a clear understanding of client goals and business needs and setting direction for site reliability in line with the same, e.g.: Achieving application availability with minimum/no disruption (99.999%) if necessary for business

Benefits

• There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you
• But we also balance autonomy with the strength of our cultivation culture
• This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow
• We see value in helping each other be our best and that extends to empowering our employees in their career journeys