Remote Senior Site Reliability Engineer

Summary

Join Planet DDS as a Site Reliability Engineer (SRE) to develop and implement strategies for observability and reliability in Microsoft Azure. The ideal candidate will have 6+ years of experience with cloud services, strong collaboration and communication skills, and a passion for solving problems with technology.

Requirements

• 6+ years of experience operating and troubleshooting Azure App Services, Azure Functions, Azure Logic Apps, Azure SQL, Azure Storage, Application Insights, Azure Redis, VNets and Azure App Gateway
• 6+ years of experience with Reliability concepts to ensure high performance and high service availability, able to define implement and improve business performance SLO’s
• 6+ years of experience with Observability across multiple domains (APM, Infrastructure, Synthetics, Logs, etc...) within cloud and on-premise environments using Datadog, Azure Monitor and Application Insights. NewRelic and Grafana are nice to have
• 6+ years of experience with Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) and retrospective analysis
• 2+ years of experience leading an SRE team
• Experience with infrastructure management across multiple cloud and on-premise environments using tools such as Terraform, Bicep, PowerShell, Ansible
• Security is part of everything we do and will require your knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.)
• Strong collaboration and communication skills in a hybrid environment using Microsoft Teams, email and calendar
• Bachelor’s Degree in a relevant major or equivalent years of experience

Responsibilities

• Develop architecture, strategy, and implementations to enable or enhance the Observability and Reliability of applications and services running on IaaS and PaaS in Microsoft Azure
• Service Level Objectives and indicators focused on improving business workflow performance and availability
• Technical and business dashboards, metrics, and actionable alerting
• Processes and automation for increasing uptime and availability, reducing toil and improving all phases of incident and problem management
• 24x7 Support: Perform deep dives into systemic and latent reliability issues, incident management, problem management
• Participate in all aspects of incident management including awareness, communication, remediation, retrospective / root cause analysis
• Identify and implement process improvements of MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve)
• Support operations & engineering teams on Azure. AWS and GCP are nice to have
• Supports applications written in .NET, .NET core, MVC and JavaScript
• Training & mentoring for peers and less experienced engineers
• Production environments with on-call rotations
• Advocacy: Train and mentor engineering teams on modern observability practices and techniques
• Define and socialize SRE culture, best practices, architectural and security standards
• Assess and raise risks across the organization
• Partnership with: Internal engineering, architecture and operations teams to ensure alignment. External teams to support their work and ensure compliance with our standards
• Optimize & manage: Multi product observability platforms supporting cloud / on prem infrastructure, services and applications. Observability cost optimization
• Measuring and monitoring availability, latency, and overall system health across multiple product lines