Senior Software Engineer

Summary

Join 3Pillar Global, a Great Place to Work, and contribute to building breakthrough software products. As a key member of our team, you will provide L2 & L3 support for production environments, monitor and troubleshoot ETL/data pipelines, and conduct root cause analysis. You will support microservices-based applications, diagnose Linux server issues, and collaborate with DevOps and CloudOps teams. Your responsibilities include maintaining system health, driving incident resolution, and working with cross-functional teams to enhance system stability. This role requires strong technical skills, experience with cloud platforms, and excellent communication abilities. 3Pillar Global offers a competitive salary, flexible work arrangements, and comprehensive benefits.

Requirements

• Minimum 5 years of experience in Technical/Application/Production Support in a fast-paced environment
• Strong hands-on experience with SQL, Linux, and cloud platforms (preferably AWS)
• Familiarity with monitoring and log management tools such as Datadog, Sumologic, Zabbix or similar platforms
• Practical experience with Docker and Kubernetes
• Good understanding of microservices architecture, APIs, and log debugging
• Strong analytical and problem-solving skills with keen attention to detail
• Excellent communication and collaboration skills to work across technical and non-technical teams

Responsibilities

• Providing L2 & L3 Support around Tickets reported from Production Environments
• Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems
• Conduct in-depth root cause analysis using SQL queries, system logs, and monitoring tools
• Support microservices-based applications running in Docker and Kubernetes environments
• Diagnose and resolve Linux server issues related to disk usage, memory, networking, and permissions
• Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes
• Maintain and automate system health using cron jobs, shell scripts, and cloud-native tools
• Drive end-to-end incident resolution, create detailed RCA reports, and implement preventive measures
• Work with cross-functional teams to identify long-term solutions and enhance system stability
• Ensure SLA compliance, maintain accurate documentation, and continuously improve support processes

Benefits

• A competitive annual salary based on experience and market demands
• Flexi-timings
• Work From Anywhere
• Medical insurance with the option to purchase a premium plan or HSA option for your entire family
• Regular Health check-up camps arranged by the company
• Recreational activities (Pool, TT, Wii, PS2)
• Business casual atmosphere