Senior Software Engineer

Summary

Join Ada, a leading AI customer experience platform, as a Senior Software Engineer on the Training team. You will collaborate with stakeholders to deliver a messaging platform enhancing our AI-driven CX platform. This role demands 4+ years of software engineering experience, proficiency in backend technologies (Python/Node.js), and expertise in AI projects with 3rd party LLMs. You will execute on the product roadmap, provide technical design, and champion high-quality code. Ada offers a competitive salary, unlimited vacation, comprehensive benefits, flexible work schedule, remote-first options, and a learning & development budget. The company prioritizes employee well-being and work-life balance, fostering a growth-oriented environment.

Requirements

• 4+ years of experience as a Software Engineer
• Proficient with backend technologies (Python and/or Node.js)
• Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
• Experience working on AI projects with 3rd party LLMs, such as GPT, Azure, Anthropic etc
• Experience working with public APIs to build reliable third-party integrations
• Experience deploying code and strong developer operations
• Commitment to personal growth and continued learning
• Drive and willingness to make the people around you better
• Self-starter, problem solver and strong communicator

Responsibilities

• Execute on our ambitious product roadmap by creating and implementing technical designs
• Provide your perspective and ideas to help level up our current development practices
• Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, fostering a collaborative community within the engineering organization and advocating for technical projects that make our systems better
• Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners
• Participate in an on-call rotation for the services the team owns, triaging and addressing production issues, as well as work with your team to increase the reliability of our services

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology