Senior Software Engineer

Summary

Join Ada, an AI customer service company, as a Senior Engineer and make a significant impact. You will work with a talented team, building scalable systems and collaborating with product managers, designers, and machine learning scientists. This role requires 5+ years of software development experience, expertise with various databases and LLMs, and strong API design skills. You will be responsible for executing on the product roadmap, improving development practices, and ensuring a high-quality AI agent platform. Ada offers competitive compensation, unlimited vacation, comprehensive benefits, flexible work schedule, remote-first options, and a learning and development budget.

Requirements

• 5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
• Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
• Experience working on AI projects with 3rd party LLM providers, such as OpenAI, Azure, Anthropic
• Experience designing, building, and maintaining APIs for external developers
• Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
• Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing

Responsibilities

• Execute on our ambitious product roadmap by creating and implementing technical designs
• Active participant in levelling-up our current development practices
• Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
• Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

Preferred Qualifications

Strong preference for Python, JavaScript/TypeScript experience

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology