Senior Software Engineer

Summary

Join Ada, an AI customer service company, as a Senior Engineer and make a significant impact. You will design solutions, run experiments, and implement code for AI products. Collaborate with product managers, designers, and machine learning scientists to build scalable systems using LLMs. Contribute to improving development practices and champion high-quality code. Emphasize customer empathy and work closely with product and design partners. The role requires 5+ years of software development experience, expertise in AI projects with LLM providers, and familiarity with prompt engineering. Mentoring junior engineers is also expected.

Requirements

• 5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
• Experience working on AI projects with 3rd party LLM providers, such as OpenAI, Azure, Anthropic
• Deep familiarity with prompt engineering techniques, rapid iteration workflows, and evaluation of LLM changes using automated and human-in-the-loop methods
• Proven track record building internal experimentation and evaluation tooling that lets teams ship AI improvements with confidence
• Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
• Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
• Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing

Responsibilities

• Execute on our ambitious AI product roadmap by designing solutions and running a high volume of well-structured experiments
• Design and implement code abstractions and evaluation tooling that let the team iterate rapidly while preventing regressions
• Be an active participant in levelling-up our current development practices for AI development and experimentation
• Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
• Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology