Senior Software Engineer

Summary

Join Airbnb's Community Support Platform (CSP) as a Senior Engineer to lead initiatives focused on improving customer issue routing, data tracking, and overall customer support experience. Work with a talented team to build solutions that optimize the pairing of customer issues with agents. You will play a key role in shaping the technical vision and delivering a flexible, efficient, and scalable solution. This role involves collaboration with product, design, and engineering teams. The position is US-remote eligible, with occasional office work or offsite attendance. The salary range is $180,000-$220,000 USD, and the role may include bonus, equity, benefits, and Employee Travel Credits.

Requirements

• 6+ years industry experience
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
• Proficiency in one or more back-end server languages (Java/Kotlin/C++)
• Experience in building and scaling high-quality and high-traffic products (or systems)
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
• Ability to evaluate technical approaches and design product solutions to solve real-world problems
• Mentorship to junior developers

Responsibilities

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks
• Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems
• Provide critical input in team roadmap and technical direction

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits