Senior Software Engineer

Summary

Join Binance, a leading global blockchain ecosystem, as an AI-driven Customer Service Chat Analysis Specialist. This pivotal role involves managing data processing pipelines, optimizing large language model (LLM) prompts, and collaborating with cross-functional teams. You will help expand classification coverage, drive bot adoption, and maintain high accuracy while ensuring faster delivery of new features. The position requires expertise in data processing, LLM prompt engineering, and back-end service development. Success in this role will contribute significantly to improving Binance's customer service efficiency and effectiveness. The work environment is fast-paced and innovative, offering opportunities for career growth and continuous learning.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field
• 5+ years of hands-on experience in Java data processing and pipeline development
• Experience with SQL/NoSQL databases, ETL pipelines, and data workflow orchestration tools (e.g., Airflow)
• Proficient in Java / Python (at least one language) and Hive & Spark SQL programming languages
• Excellent communication and teamwork skills, with the ability to work in a cross-functional environment
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders

Responsibilities

• Work with data warehouse team, to maintain real time data pipeline of CS business domain, to ensure timely and high-quality data inputs to the AI models
• Design, implement, and refine LLM prompts for enhanced attribution analysis of CS conversations
• Work closely with Ops teams to increase the stability of LLM solutions in a cloud or on-prem environment
• Conduct A/B testing and iterative improvements on LLM performance, and maintaining result accuracy
• Develop and maintain back-end services and automation scripts using Java or Python, ensuring seamless integration with existing systems
• Troubleshoot performance bottlenecks, optimize code, and safeguard data security and privacy
• Collaborate with CS, BI, and SL teams to gather requirements, clarify feature demands, and communicate technical constraints
• Maintain clear, concise documentation of data work flows, LLM prompt templates, and best practices

Preferred Qualifications

• Hands-on experience with AWS, GCP, or Azure is a plus
• Experience with LLM or NLP projects is highly desired
• Additional languages would be an advantage

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)