Senior Software Engineer

Summary

Join Binance, a leading global blockchain ecosystem, as an AI-driven Customer Service Chat Analysis Specialist. This pivotal role involves managing data processing pipelines, optimizing large language model (LLM) prompts, and collaborating with cross-functional teams to expand classification coverage, drive bot adoption, and maintain high accuracy. You will work with data warehouse teams, design and implement LLM prompts, ensure LLM solution stability, conduct A/B testing, develop backend services, troubleshoot performance, and collaborate with various teams. The ideal candidate possesses a strong background in data processing, LLM/NLP, and Java/Python programming. Binance offers a competitive salary, benefits, and a work-from-home arrangement.

Requirements

• Obtain a Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field
• Have 5+ years of hands-on experience in Java data processing and pipeline development
• Have experience with SQL/NoSQL databases, ETL pipelines, and data workflow orchestration tools (e.g., Airflow)
• Be proficient in Java / Python (at least one language) and Hive & Spark SQL programming languages
• Have fluency in English

Responsibilities

• Work with data warehouse team, to maintain real time data pipeline of CS business domain, to ensure timely and high-quality data inputs to the AI models
• Design, implement, and refine LLM prompts for enhanced attribution analysis of CS conversations
• Work closely with Ops teams to increase the stability of LLM solutions in a cloud or on-prem environment
• Conduct A/B testing and iterative improvements on LLM performance, and maintaining result accuracy
• Develop and maintain back-end services and automation scripts using Java or Python, ensuring seamless integration with existing systems
• Troubleshoot performance bottlenecks, optimize code, and safeguard data security and privacy
• Collaborate with CS, BI, and SL teams to gather requirements, clarify feature demands, and communicate technical constraints
• Maintain clear, concise documentation of data work flows, LLM prompt templates, and best practices

Preferred Qualifications

• Have hands-on experience with AWS, GCP, or Azure
• Have experience with LLM or NLP projects
• Possess excellent communication and teamwork skills, with the ability to work in a cross-functional environment
• Have fluency in additional languages

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Receive competitive salary and company benefits
• Work from home (the arrangement may vary depending on the work nature of the business team)