Senior Software Engineer

Summary

Join Fullstory's Digital Experience Analytics (DXA) team as a Senior Software Engineer and empower Fullstory customers by delivering valuable insights into their users' digital interactions. This remote role, based anywhere in Colombia, requires a product-focused approach, a strong customer-centric mindset, and a high level of ownership. You will collaborate with cross-functional teams, architect and scale systems, maintain and troubleshoot production environments, and mentor junior engineers. The ideal candidate possesses a proven track record in building large-scale web applications, experience leading technical initiatives, and a Bachelor's degree in Computer Science or a related field with Go coding experience. Fluency in English is required for collaboration with US-based teams. This full-time position is facilitated through Rippling, ensuring compliance with local labor laws.

Requirements

• Proven track record of building and maintaining large-scale, enterprise-grade web applications with excellent UX and performance
• Experience leading cross-team technical initiatives and driving architectural decisions that impact multiple products/services
• Proven ability to lead and mentor other engineers, fostering a collaborative and supportive team environment
• Bachelor's degree in Computer Science or a related field and experience writing Go code in a production environment
• English language fluency (speaking, reading, writing) required for collaboration with our US-based teams, including daily communication, technical discussions, and documentation

Responsibilities

• Collaborate with Design, PM, and Engineering teammates to plan, architect, and build complex features in a tight feedback loop with our customers. Well-written communication is essential
• Ideate with our core team on how to best leverage AI capabilities to further customer delight
• Architect and scale systems (operating at hundreds of thousands of requests per second) that unlock key functionality across all of our products and teams using React, Typescript and Go
• Maintain and troubleshoot parts of Fullstory's production environment, proactively identifying and addressing potential issues, and driving improvements to system reliability and performance
• Drive improvements to engineering processes, tooling, and best practices, contributing to the overall efficiency and effectiveness of the engineering organization
• Mentor and coach junior and mid-level engineers, providing technical guidance, conducting code reviews, and fostering a culture of engineering excellence
• Develop an understanding of your teams core service areas and deliver on cross-team projects with minimal oversight
• Contribute to the strategic planning of the product’s roadmap by providing technical insights, identifying upcoming trends or technologies that could impact the product, and proposing innovative solutions to meet future challenges
• Successfully lead the development and launch of a key project, collaborating with cross-functional teams to deliver on time and within budget. This may involve innovating a solution to a long-standing problem or creating a new feature that significantly improves user experience
• Is a go-to expert in at least one area of the system. Assumes an ownership mindset for a major feature area of our product, seeking to understand directly from our customers how they derive value from the product

Preferred Qualifications

Experience with multi-product architecture, experience with the latest AI trends (LLMs, RAG, Vector Databases, etc)

Benefits

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter
• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up
• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites
• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances
• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family
• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most
• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need