Senior Software Engineer

Summary

Join Gladly, a customer-centered AI customer support platform company, and become a full-stack engineer. Design and code innovative, scalable, and fault-tolerant features. Provide technical guidance and mentorship to other engineers. Collaborate with cross-functional teams throughout the project lifecycle. Gladly offers competitive salaries, stock options, comprehensive benefits, generous paid time off, parental leave, home office stipends, and a fully remote work environment.

Requirements

• 5+ years of full-stack engineering experience, with some leadership or mentorship experience
• Strong teamwork skills; you love participating with high-performing teams of engineers
• Customer-centricity and product focus. You look at everything you create through the lens of how it improves things for the end-customer. You are comfortable communicating how various technical approaches might impact product behavior (and vice versa)
• Competency with data structures, algorithms, software design, and cloud architectures
• Willingness to work across the development stack. You should be able to work on the front-end, backend and platform with varying degrees of proficiency
• Technical acumen. Our product is built on a lot of incredible technologies like React, Node, Typescript, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio. You know a thing or two about some of these, and you’re confident you can work with them comfortably after some on-boarding and a bit of practice

Responsibilities

• Code! You’ll design and code innovative, scalable, and fault-tolerant features
• Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor
• Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams
• Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role)

Benefits

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive