Remote Senior Software Engineer

Summary

Join our Crew! We are hiring for a ServiceNow Senior Software Engineer - FSO to join our award-winning Customer team! As a ServiceNow FSO Senior Software Engineer, you will play a crucial role in designing, developing, and maintaining ServiceNow applications specifically tailored for Financial Services Operations (FSO).

Requirements

• Experience in design, development and implementation of ServiceNow solutions for FSO
• Comprehension of, and the ability to communicate and implement FSO solutions
• Ability to develop interfaces for each user audience depending on custom application models or Service Portals
• Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)
• Hands on experience with JavaScript
• Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
• Understand Credential less and Credential based Discovery
• Install, configure, and integrate software products from ServiceNow FSO
• Ability to prevent duplicate Cis with CI identifiers
• Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
• Knowledge and ability to configure, manage and maintain MID servers
• Proficient in working with command line console for Service Mapping
• Ability to work with and migrate patterns between Environments for Service Mapping
• Proficient in configuring Identification Rules for Service Mapping
• Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping

Responsibilities

• Service as primary technical point of contact for projects, as face of the development team to the customer
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instances
• Experience configuring and implementing applications using ServiceNow FSO modules: Commercial & Servicing Lines for Insurance, Financial Services Data Model, Performance Analytics, Advanced Work Assignment, Visual Workflow & Automation
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Benefits

• Performance-based incentive plan
• Health insurance
• 401k contributions
• Flexible (unlimited) paid time off policy
• 10 paid holidays per year