Senior Software Engineer

Summary

Join NewRocket, a global ServiceNow Elite partner, as a Senior Software Engineer (ITOM) based in India and working remotely. You will lead and mentor a team of software engineers, developing and implementing ServiceNow customizations for a large global client. This role requires strong ServiceNow ITOM expertise, JavaScript proficiency, and excellent communication skills. You will be responsible for analyzing, designing, and developing software enhancements, contributing to testing, and collaborating with the delivery team. NewRocket offers a supportive and inclusive work environment with opportunities for professional growth.

Requirements

• Strong knowledge of software engineering principles for cloud-based platforms
• Strong understanding of the ServiceNow functionalities and features of ITSM/CSM/ITOM
• Solid knowledge of glide record usage, XML and structural programming concepts
• Proficient in JavaScript
• Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform
• Strong written and verbal communication skills
• Working knowledge of relational databases
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Analyze, design, program, debug and modify software enhancements
• Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques
• Contribute to writing test scripts and complete unit testing
• Facilitate and mentor across multiple projects and crews
• Provide technical expertise in code writing and reviews
• Collaborate with delivery team and other engineers to understand, estimate, prioritize and implement requests for development and project requirements
• Apply modern technology and innovation to improve platform functionality
• Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions
• May perform additional duties as assigned

Preferred Qualifications

ServiceNow CSA and CIS (Preferred)

Benefits

Remote work