Senior Software Engineer

Summary

Join NewRocket, a global ServiceNow partner, as a Senior Software Engineer specializing in ITOM & ITAM. Lead and mentor a team, developing and implementing ServiceNow customizations for large-scale projects. You will gather system requirements, define customer needs, and develop strategies for improved efficiency. Leverage your expertise in ITOM (CMDB + Discovery), ITAM, and ServiceNow platform processes to guide customers. This role requires strong experience in ServiceNow development, including scripting and integrations. NewRocket offers ServiceNow training and certification opportunities.

Requirements

• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM & ITAM
• Experience and well versed in ITAM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow ITAM suite of products including Software Asset Management (SAM) and Hardware Asset Management (HAM)
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Deep understanding of the ServiceNow CMDB and all related processes
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond
• It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Lead and mentor a team of Software Engineers
• Develop and implement ServiceNow customizations based on functional and technical requirements
• Interface with end-users and key stakeholders to gather systems requirements for ITOM & ITAM (SAM)
• Define customer needs, determine strategies, develop plans/proposals, and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Provide guidance to customers on technical solutions to their business requirements
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules, and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure a consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Preferred Qualifications

ServiceNow CSA and CAD

Benefits

• We will provide support and guidance to get you up to speed on some of the most amazing projects!
• We provide official ServiceNow training so you can achieve multiple certifications