Senior Software Engineer

Summary

Join NiCE CXone as a Senior Software Engineer and contribute to the development of innovative, high-quality software. You will design, develop, test, and deploy software solutions, collaborate with cross-functional teams, and contribute to architectural decisions. As a technical leader, you will mentor junior engineers, champion best practices, and investigate and resolve complex issues. The role requires a Bachelor’s degree in a related field and 6+ years of software development experience. The position is located in Bentonville, AR and is onsite, five days a week.

Requirements

• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 6+ years of hands-on software development experience with languages such as Java, C#, C++, Scala, Python, or NodeJS
• Deep knowledge of cloud platforms (AWS, Azure), distributed systems, and modern development frameworks
• A track record of delivering high-quality products on time and at scale
• Familiarity with Agile and SCRUM methodologies and a love for fast-paced, iterative development
• Strong problem-solving skills and a passion for writing clean, maintainable code
• Excellent communication skills and the ability to work effectively with diverse teams
• A mindset of ownership, accountability, and proactive collaboration

Responsibilities

• Designing, developing, testing, and deploying high-quality software solutions that support critical business functions
• Collaborating cross-functionally with Product Management, QA, DevOps, and UX to deliver seamless product experiences
• Contributing to architectural decisions and long-term technical strategies
• Championing engineering best practices, including code reviews, unit testing, and CI/CD
• Investigating and resolving complex bugs and production issues with a sense of urgency and ownership
• Leading by example in coding standards, clean architecture, and thoughtful documentation
• Staying current on emerging technologies and proposing improvements that enhance our platform’s scalability, performance, and resilience
• Providing technical mentorship to junior and mid-level engineers
• Participating in Agile ceremonies and helping refine team workflows for increased efficiency

Preferred Qualifications

• Experience in telecommunications, IVR, networking, or hosted applications
• A background in user acceptance testing, regression testing, or integration testing
• Exposure to telephony applications or working within contact center solutions