Remote Senior Software Engineer

Summary

The job is for a Customer Engineering or SRE role at TetraScience, focusing on addressing product issues and improving customer satisfaction. The role requires 7+ years of experience in customer engineering or SRE teams, excellent interpersonal and communication skills, a bachelor's degree in engineering or a related field, and experience with various technologies.

Requirements

• 7+ years of experience with a proven track record of excellence in customer engineering and SRE teams
• Experience resolving technical support issues and escalations efficiently
• Troubleshooting experience with API and various types of integration at scale in AWS
• Experience with CloudNative platforms and applications, Micro-services, and containerized deployments
• Experience with in Databases, NoSQL, Queueing Service, and Elastic Search
• Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java
• Demonstrated experience of debugging software reliability issues in a distributed environment
• Excellent interpersonal and communications skills
• Curious, collaborative, self driven, innovative, and willing to take initiative
• Bachelor's degree in engineering, or technical related field

Responsibilities

• Work with the customers and address any product related issues
• Partner with the account teams to drive product adoption and improve customer satisfaction
• Drive customer issues to resolution, identify workarounds to unblock customers either individually or by partnering with product and the engineering teams
• Identify product and documentation improvements and partner with the product and engineering teams to deliver them
• Develop diagnostic tools, scripts, benchmarks, and run books to scale yourself individually, and help customer engineering diagnose, troubleshoot, and fix issues where appropriate and reduce MTTR

Preferred Qualifications

Experience in science or Biopharma a plus

Benefits

• Competitive Salary and equity in a fast-growing company
• Supportive, team-oriented culture of continuous improvement
• Generous paid time off (PTO)
• Flexible working arrangements - Remote work