Senior Software Engineer

Summary

Join Twilio's Commerce Platform Team as a Software Engineer and contribute to building and operating core billing platform services. You will design, implement, and operate new features and services, working with a team of talented engineers. The role involves leveraging AWS cloud infrastructure, APIs, and other technologies to build high-quality, scalable software. You will collaborate with product teams and stakeholders, troubleshoot operational issues, and contribute to the full software development lifecycle. The position is remote and based in Ireland, with occasional travel required. Twilio offers competitive pay and benefits.

Requirements

• As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, EKS, Glue, Kafka, Aurora RDS etc
• 4+ years of work experience building highly scalable products
• 4+ years of programming experience in object-oriented language (Java or similar) with clean code practices
• Expert knowledge in Object-Oriented Programming with a successful track record
• Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
• Experience working closely with our Product team to understand requirements and help to define technical work for the team
• Experience working with stakeholders at all levels - be able to dive into the nuts-and-bolts of how things work as needed
• Experience with relational and non-relational databases
• Experience delivering high levels of observability and proficiency in improving early warning systems, for example: has worked with Grafana/DataDog/Prometheus
• Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged
• Own and lead multiple domains of the platform (microservices, REST APIs, infrastructure) from inception to deployment and maintenance, while making best in class technical decisions that impact the success of the company
• Familiarity in Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation
• Self drive - you take complete ownership of your tasks and champion efforts to get your tasks to completion
• Clear written and spoken communication skills
• Degree in Computer Science or a related field, or equivalent work experience

Responsibilities

• Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform
• Design, implement, and operate both new features on our current services as well as new services that will be built from scratch
• Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact
• Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools
• Execute full software development life cycle (SDLC)
• Develop flowcharts and documentation to identify solutions
• Write well-designed, testable code
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems

Preferred Qualifications

• Experience with on-call support for mission-critical customer systems
• Experience optimizing and debugging complex SQL queries
• Experience working on customer-facing applications
• Good debugging skills on production systems
• Proficient in Linux and containerization with Kubernetes
• Nice to have skills: gRPC, Python, Typescript, React, Apache Kafka

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program