Senior Software Engineer - Gen AI

Summary

Join ServiceNow as a Software Engineer and build high-quality, scalable, and reusable code. Collaborate with product owners to understand requirements and own the code from design to delivery. Implement user-friendly software that allows customers to extend functionality. Contribute to the design and implementation of new products and features while enhancing existing ones. Mentor colleagues and promote knowledge sharing.

Requirements

• Overall 6+yrs of exp
• 1+ year of experience with Gen AI / Agentic AI
• Prompt engineering experience with major LLM providers (Open AI, Google, AWS). Good understanding of model (LLM) quality evaluation process including gathering or generating model quality evaluation test data sets
• Non-deterministic troubleshooting skills to fine-tune LLM prompts and AI Agents instructions
• 4+ years of experience with JavaScript and XML
• Experience with data structures, algorithms, design patterns, and performance/scale considerations
• Analytical and design skills
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

Responsibilities

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing