Senior Software Engineer-Full Stack Developer

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, as a Senior Software Engineer, Full Stack Developer! You will contribute to the development of our state-of-the-art SaaS platform, enhancing global customer and technical support systems. Collaborate with various teams to design, develop, test, and deploy robust technical solutions using Zendesk and other technologies. This role requires strong programming skills, experience with various technologies, and a passion for improving customer support processes. The position offers a competitive compensation package, including base salary, bonus, RSUs, and benefits. Samsara embraces a flexible working model, allowing for both in-person and remote work options.

Requirements

• Bachelor's in Computer Science, Engineering or related field with 5+ years of software development experience or Masters in Computer Science, Engineering or related field with 2+ years of software development experience
• Strong programming/coding fundamentals with proficiency in at least one of the programming languages (Java, Python, Go, React) and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms
• Good Database Management skills and understanding of data models. Writing complex SQL queries to analyze the data and generate reports
• Experience in integrating multiple applications using middleware tools such as Zapier, Workato tools etc
• Experience working in Agile/Scrum environments, with a solid understanding of software development lifecycle processes

Responsibilities

• Design and develop secure, scalable technical solutions using Zendesk, Zendesk APIs, and other related technologies
• Maintain and optimize full lifecycle software development using standard configuration, API/Integration development
• Implement critical interfaces and complex modules of the systems and features while assisting the business and tech teams with designing and developing various systems to meet and address technical requirements and resolve current process issues
• Develop integration between Zendesk and other systems in customer support business
• Work closely with internal stakeholders & business to design, develop, and implement solutions using Zendesk and other Customer Support software tools
• Be the point of contact for the AI, Zendesk App development and integration development related to all Customer Support related development processes
• Monitor performance of integrations, automations, triggers, and workflows within the support systems echo system
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Wants to win as a Team! Will champion, role model, and embed Samsara’s values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• CRM Experience: Zendesk or Salesforce application development or any other CRM development
• Backend, Infrastructure : Golang, Node.js, Python (w/Django a plus) or Flask, Ruby, or Java (w/Spring Boot a plus)
• Fullstack, Frontend: Typescript, JavaScript, React, Vue.js, Svelte, or Angular
• Fullstack, Backend: GraphQL, Rest, Apollo, or Relay and No SQL databases such as Mongo DB or DynamoDB
• Mobile Infrastructure: Swift or Kotlin and React, Flutter, Xamarin, or Ionic
• AI: Building Artificial Intelligence (AI) related integrations
• Is customer obsessed! Finds excitement in understanding our business problems and what would make their day-to-day processes easier. Motivation comes from building and innovating new technologies and seeks to iterate on new projects based on business feedback

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund