Senior Software Engineer-ITOM+ITAM

Summary

Join NewRocket, a global ServiceNow partner, as a Senior Software Engineer specializing in ITOM & ITAM. Lead and mentor a team of Software Engineers, developing and implementing ServiceNow customizations for large-scale projects. Gather system requirements, support and maintain ServiceNow modules, perform troubleshooting and root cause analysis, and collaborate with stakeholders. Contribute to platform upgrades, ensure adherence to best practices, and document technical solutions. NewRocket offers ServiceNow training and certification opportunities, fostering innovation and achieving customer goals.

Requirements

• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITSM, ITOM & ITAM
• Proven experience with implementing with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Deep understanding of the ServiceNow CMDB and all related processes
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• Certified System Administrator(CSA)
• Certified Application Developer(CAD)
• CIS - ITSM
• At least one CIS certification from the following
• CIS – HAM
• CIS – SAM
• CIS – Discovery

Responsibilities

• Lead and mentor a team of Software Engineers who provide the development of project professional services for customers
• Implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects
• Interface with end-users, key stakeholders to gather systems requirements for ITOM & ITAM
• Support and maintain ServiceNow modules, including I TSM, ITAM , and ITOM
• Strong experience with ITOM (CMDB +Discovery) & Platform processes and can guide customers through understanding technical solutions to their business requirements
• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues
• Resolve issues related to MID Server connectivity, CMDB Discovery, and integration errors
• Support and maintain integrations between ServiceNow and external systems
• Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions
• Participate in platform upgrades, clone, patching, and performance optimization initiatives
• Promote your update sets and data across applicable SN environments
• Ensure adherence to best practices in ServiceNow development and configuration
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Document technical solutions, workflows, and issue resolutions