Senior Software Implementation Project Manager II

Summary

Join Henry Schein One as a remote Project Manager responsible for planning, executing, and overseeing the implementation of Ascend practice management software. You will serve as the primary contact for clients, ensuring timely and effective service while managing multiple projects simultaneously. This role requires expert-level project management experience, strong communication skills, and the ability to handle complex client escalations. A Bachelor's degree and 6-8 years of relevant experience are required, along with specific technical skills. The position offers competitive compensation, a comprehensive benefits package, and opportunities for professional growth within a leading healthcare technology company.

Requirements

• Typically 6 to 8 or more years of increasing responsibility in terms of any applicable professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• Excellent customer service skills
• Excellent organization skills
• Excellent ability to professionally understand and diffuse stressful situations
• Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
• Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
• Seasoned, Expert level verbal and written communication skills
• Excellent documentation skills
• Professional appearance and presentation skills required
• Project management experience and/or certifications (CAPM, PMP, Project+, etc.) required
• Excellent understanding of industry practices
• Strong proficiency with tools, systems, and procedures
• Strong planning/organizational skills and techniques
• Strong decision making, analysis and problem solving skills with ability to multi-task
• Excellent verbal and written communication skills
• Strong presentation and public speaking skills
• Strong interpersonal skills
• Strong conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company, ability to build partnerships externally
• Good negotiating skills
• Resolve complex issues in effective ways
• Project management, consultative skills and ability to manage a budget

Responsibilities

• Plan, lead, organize and control projects from beginning to end
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations
• Ensure timely and effective customer service expectations are met and/or exceeded at all times
• Overall responsibility for quality of deliverables
• Overall responsibility of deliverables according to project timelines in order to ensure revenue recognition according to forecast
• Seasoned, expert level experience to lead “Current State and Future state” consulting assessments around functionality and/or processes
• Communicate with C-Level management both internally and externally
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Seasoned, expert level experience in leading on site meetings with C-level management
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Seasoned, expert level experience in professionally establishing strong working relationships with other people and teams
• Seasoned, expert level experience with project management. Responsible for providing Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc
• Recognize and provide input into process improvement
• Mentor other members of the team
• May lead special projects or other duties as assigned
• Responsible to work toward and assist in the achievement of individual, team, department, and company goals

Preferred Qualifications

• Master's degree or global equivalent a plus. May hold one or more industry certifications
• Practice management software and services including Henry Schein solutions experience preferred

Benefits

• Competitive compensation
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Target bonus