Senior Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and make a significant impact on our future success by supporting Core Business Services, focusing on Employee Workflows. You will guide revenue for our suite of solutions, collaborating with Sales, Product Management, and the executive team. This hands-on technical consultant role requires expertise in solution delivery and positioning during sales cycles. You will lead discovery workshops, provide product demonstrations, and answer technical questions. The position also involves strategic program guidance, providing product feedback, developing use case scenarios, and staying current on competitive analysis. This role offers opportunities for collaboration and professional growth within a dynamic and innovative company.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Willingness to travel

Responsibilities

• Develop, position, and provide product-specific solution presentations during sales cycles while achieving quarterly and annual sales goals for an assigned territory
• Support sales and your teammates as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give outcome-based solution demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Provide feedback and help develop use case scenarios for the demonstration team and instance releases
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs