Kimberlite Partners is hiring a
Senior Solutions Architect/Functional Consultant, Remote - Worldwide

Summary

The job is for a Senior Functional Consultant at Kimberlite Partners, LLC. The role involves acting as the primary contact for customers to help them optimally leverage their investment in NetSuite products. The responsibilities include customer advocacy, engagement management, building resilient solutions, account escalations, renewals, and compliance.

Requirements

• Bachelor’s degree in computer science, engineering, or related field is preferred
• A combination of at least 5 years of experience in relevant industry business practices, business consulting, and/or technical consulting desired
• Accounting background required, CPA highly desired
• Solid project management, business analysis and task/time coordination is required
• Excellent written and spoken communication skills
• Solid presentation skills, great at developing rapport with customers
• Recognizing new business opportunities in existing account base
• Experience presenting to/facilitating meetings and group discussions
• Proficiency with project-based tools such as Word, Excel, PowerPoint
• Solid analytical skills
• 5+ years of sustained, hands-on experience with Netsuite
• Strong financials knowledge is a MUST have, including expertise with ARM, Multibook, FAM and RevRec
• Must have experience with Zone Billing
• 5+ years of customer-facing functional consulting
• NetSuite ERP Consultant certified

Responsibilities

• Customer Advocate: Be an advocate for your Customer and take necessary actions to achieve desired outcomes
• Engagement Management: Lead intake of new Customers and develop a roadmap of priorities and implement based on the customer’s business goals
• Manage ongoing priorities/task and provide regular status updates to customers
• Maintain case hygiene, engagement tasks, manage time entry and associated approvals, ensure extended hours approval compliance
• Maximize Customer entitlements while ensuring significant value is derived
• Identify and manage risks
• Ensure seamless coordination as needed with other services teams to drive favorable outcomes for Customers
• Building Resilient Solutions: Hands-on remediation of identified Customer NetSuite enhancement including but not limited to application configuration of fields, forms, roles, permissions, searches, reporting, light SuiteFlow and unit testing of scripted solutions and integrations
• Account Escalations: Support or respond to any alerts, red flags or account poor health. This can be directly from the Customer reaching out or critical or overdue cases or work packets
• Renewals: Delight Customer to ensure renewal at end of contracted term. Partners with Sales as expiration approaches to showcase historic and planned value

Preferred Qualifications

Vertical domain expertise in Software and Services a strong plus

Benefits

• Unlimited PTO
• Fully remote
• Competitive benefits including health, dental and vision
• Profit Sharing Units (PSUs) to share in our collective success