Senior Solutions Engineer

Summary

Join People Data Labs, a provider of people and company data, as a Senior Solutions Engineer. You will collaborate closely with the executive team, drive revenue, and serve as a key technical expert for sales, customers, and partners. This role requires a strong technical background, including proficiency in Python, SQL, and Big Data, and a proven ability to build successful customer relationships. You will own data evaluations, Proof of Concepts, and customer interactions, acting as a liaison between the sales team and engineering. The ideal candidate possesses a "scrappy" problem-solving mindset and a commitment to customer advocacy. This dynamic startup environment offers significant impact opportunities and excellent benefits.

Requirements

• Proficient in Python, SQL, and Big Data, with a strong ability to advise customers on tech stack architecture for Big Data and work with Rest APIs, including understanding their backend and inner workings
• Capable of interpreting complex code for less technical team members and customers, and articulating said code and the benefits of its outcome//data
• Critical thinking skills with the ability to dissect complex technical challenges and develop innovative solutions when standard approaches fall short. Must be comfortable navigating ambiguity and thinking outside conventional parameters
• Demonstrates resourcefulness and a “Scrappy” problem-solving mindset
• The ability to creatively use available tools, data, and other resources to deliver results
• Committed to customer advocacy and delivering outstanding customer experiences
• Proven history in building successful customer relationships, identifying and addressing their needs with effective solutions, and operating with technical autonomy
• Collaborative role involving co-ownership with Customer Success Managers and Data Consultants, focusing on the entire customer lifecycle and building trusted advisor relationships through technical excellence and empathy, particularly for developers or those with a deep understanding of developer needs

Responsibilities

• Serve as the primary technical liaison for accounts, fostering value-based relationships and deeply understanding customer goals to align them with PDL's solutions
• Owns all data evaluations, Proof of Concepts, and customer interactions
• Create relevant collateral and engage in collaborative initiatives with PDL colleagues to address unique client needs, acting as the sales team's conduit to engineering and leadership for feedback and improvement suggestions
• Actively pursue professional and technical development opportunities at PDL to enhance both sales acumen and technical skills

Preferred Qualifications

• Elasticsearch
• Data stores like Redshift, Azure, Mongo, etc
• Data products
• Linux
• Writing Kibana KQL & ElasticSearch queries
• Writing complex queries
• Cloud experience in AWS
• Logfile exploration tooling (i.e. Kibana, Periscope, Graylog, etc.)

Benefits

• Stock
• Competitive Salaries
• Unlimited paid time off
• Medical, dental, & vision insurance
• Health, fitness, and office stipends
• The permanent ability to work wherever and however you want